At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.7

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

Provider is very thoughtful in listening and responses. Happy and fully attentive to our concerns no matter how small. Gave good advice to help with areas of concern. Would recommend provider to others

Aug 07, 2025

5.0

Excellent experience. Dr. Shah is compassionate, caring and very knowledgeable. He takes his time answering all our questions and does not make patient/parents feel rushed. Dr. Shah is approachable and is available anytime we need his help/support. We are lucky to have him in our community.

Jul 20, 2025

5.0

Dr. Shah is professional and caring. He offers solutions and doesn't judge

Jun 27, 2025

5.0

All of the doctors were very communicative and made sure I knew all of my options and everything going on at all times.

May 10, 2025

5.0

I could not ask for a better doctor for my son. His dr is amazing.

Nov 11, 2024

5.0

Was very helpful and took the time to explain and discuss why we came in the first place. Was very helpful on the whole plan of care.

Oct 18, 2024

5.0

Have told all of my family they should switch providers to Jones.

Apr 28, 2023

5.0

Both my kids love Dr. Shah

Dec 30, 2022