At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.7

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

Things went great.

Jan 18, 2025

5.0

All around great day.

Jan 10, 2025

5.0

Great Experience,,

Dec 21, 2024

3.2

Was only told there were no ribs broken. Was prescribed muscle relaxer. That's it. Got more info & explanation t next day from my primary.

Dec 12, 2024

5.0

Answered all my concerns

Dec 06, 2024

5.0

Dr. Gembusia always listens and is patient when I come in for a checkup.

Nov 29, 2024

5.0

The providers, nurses and staff at Jones Memorial are the reason I drive from [...] from my Care. Five star Care from All.

Sep 19, 2024

5.0

I feel very comfortable around Dr Keith Gembusia.

Sep 15, 2024

5.0

Dr thoroughly explained labs, proposed treatment. I was able to have a clear understanding of my treatment plan by the end of the visit.

Aug 13, 2024

5.0

This was a new patient appointment, and was very satisfied with provider. I appreciated he took time to discuss my questions and concerns, and that he took into account my preferences in my care plan.

Mar 19, 2024

5.0

Dr. Gembusia and I have a great doctor/patient relationship. I feel comfortable with him and feel that I can talk to him about any concerns/questions which I may have. I have never had a bad or questionable experience with Keith nor with his receptionist and/or nurse assistant.

Mar 12, 2024

4.3

He talks to his computer more than he talks to us.

Mar 03, 2024

5.0

I trust Dr. G completely and value his opinion, thoughts and suggestions

Mar 03, 2024

5.0

My provider spoke extensively on my dx of depression. I declined any antidepressants at this time. I did agree to utilize my previously ordered Hydroxizine more if I feel the need too.

Dec 24, 2023

5.0

Excellent

Nov 22, 2023

4.6

The care provider seems in a hurry to stay within the 15 minute window and got up and started walking out.

Nov 11, 2023

5.0

Excellent provider! Hands down the best I have ever had.

Sep 17, 2023

5.0

Great doctor

Sep 13, 2023

5.0

I recommend everyone to go to this clinic for medical care.

Jun 25, 2023

5.0

Very good

Jun 16, 2023

4.5

Good

May 16, 2023

4.2

He was recommended to me. My first appointment was good, this second one, six months later was soso. I need to find a doctor who really wants to listen and show concern for what I mentino as oppose to this is what it is and this is what you do for it.

Apr 20, 2023

5.0

Great experience.

Mar 31, 2023

5.0

Definitely recommend! Great care for patients

Feb 10, 2023

5.0

Excellent

Jan 24, 2023

4.2

My appointments seem rushed.

Jan 14, 2023

5.0

Dr. Gembusia is an excellent provider.

Dec 29, 2022