At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

5.0

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.9

During this visit, did this provider listen carefully to you?

4.9

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

My daughter has disabilities, but Cortni and her staff always address her directly first and ask me for input only when we need it. I greatly appreciate this respect for my daughter's agency.

Aug 29, 2024

Cortni is always kind and knowledgeable. We love using her as our PCP!

Aug 17, 2024

Cortni was great. She has great bedside manner and we always feel comfortable with her.

Aug 17, 2024

Excellent

Aug 15, 2024

Very efficient

Aug 05, 2024

If there was a higher rating available, I would have selected that.

Jul 20, 2024

5.0

Cortni listened and took the time to explain the situation and explain the process to get on the road to recovery!!

Jul 02, 2024

5.0

CORTINI Monroe is the best provider I've had in many years.

Jun 13, 2024

5.0

She is very compassionate and understanding..we need more like her and too bad Dr. [...] isn't still with her..what a great team they made

Mar 17, 2024

5.0

Cortni Monroe is very attentive to my concerns and health overall. She actually gave me while on her computer. That is a big in my opinion to bring a good medical provider. She actually cares about me. She is ready to talk to and I get great feedback from her from her

Jan 17, 2024

4.6

No complaints

Jan 11, 2024

5.0

Good experience

Sep 17, 2023

5.0

Can't say enough about Cortni she listens always knows my medical history and talks to me about health issues. Although I only go every 6 months she always knows me as if she seen me yesterday. She is the best

Sep 03, 2023

3.0

I have only seen her for a pre-op and a follow but I liked her so far.

Apr 23, 2023

5.0

Cortni is very good at what she does so caring for her patients. Although she is very busy she always listens to you even when I start babbling about my wonderful grandkids.

Mar 04, 2023