At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.7

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

I was so impressed with Cortni that I now have my husband going to her. She knows her stuff

Sep 28, 2025

5.0

Cortni is very good

Sep 19, 2025

4.8

Cortni. Takes time.to address concerns and issues. And gest over each zone individually with me. Dont Feel rushed during appointment. Which I love.

Sep 14, 2025

5.0

My experience was very goofball around!!

Aug 09, 2025

5.0

Cortni is the best "Doctor" (I know she's a PA) I've ever had.

Jul 21, 2025

5.0

Nurse and Cortni Monroe are beautiful people

Jul 18, 2025

3.4

Fair.

May 04, 2025

5.0

Very professional

Apr 28, 2025

5.0

She always listens well and involves me in the decision process for a care plan to make sure it's something I'm comfortable with. She never makes me feel rushed and takes time to chat and ask about other aspects of my life, too, which feels nice!

Mar 30, 2025

5.0

Cortni is always helpful.

Mar 23, 2025

4.2

This was my third attempt at finding a provider [...] I felt comfortable with. [...] I finally found a provider I feel I can trust.

Nov 24, 2024

5.0

I never feel rushed by Cortni, even though I know she is very busy. I appreciate her time and attention to my care during each visit.

Nov 11, 2024

5.0

My daughter has disabilities, but Cortni and her staff always address her directly first and ask me for input only when we need it. I greatly appreciate this respect for my daughter's agency.

Aug 29, 2024

5.0

Cortni is always kind and knowledgeable. We love using her as our PCP!

Aug 17, 2024

5.0

Cortni was great. She has great bedside manner and we always feel comfortable with her.

Aug 17, 2024

5.0

Excellent

Aug 15, 2024

5.0

Very efficient

Aug 05, 2024

5.0

If there was a higher rating available, I would have selected that.

Jul 20, 2024

5.0

Cortni listened and took the time to explain the situation and explain the process to get on the road to recovery!!

Jul 02, 2024

5.0

CORTINI Monroe is the best provider I've had in many years.

Jun 13, 2024

5.0

She is very compassionate and understanding..we need more like her and too bad Dr. [...] isn't still with her..what a great team they made

Mar 17, 2024

5.0

Cortni Monroe is very attentive to my concerns and health overall. She actually gave me while on her computer. That is a big in my opinion to bring a good medical provider. She actually cares about me. She is ready to talk to and I get great feedback from her from her

Jan 17, 2024

4.6

No complaints

Jan 11, 2024

5.0

Good experience

Sep 17, 2023

5.0

Can't say enough about Cortni she listens always knows my medical history and talks to me about health issues. Although I only go every 6 months she always knows me as if she seen me yesterday. She is the best

Sep 03, 2023

3.0

I have only seen her for a pre-op and a follow but I liked her so far.

Apr 23, 2023

5.0

Cortni is very good at what she does so caring for her patients. Although she is very busy she always listens to you even when I start babbling about my wonderful grandkids.

Mar 04, 2023