At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Felt comfortable and provider listened and took time with ne

Jan 28, 2025

5.0

I felt like Shannon cared about my wellbeing and that I could start a treatment to prevent my condition worsening.

Dec 17, 2024

5.0

Shannon Mooney is outstanding!!! Such a wonderful provider.

Dec 04, 2024

5.0

Shannon is always top notch

Nov 15, 2024

5.0

Very good at telling you what needs attention

Nov 07, 2024

5.0

Shannon is always very thorough

Oct 26, 2024

4.2

She was thorough and nice.

Oct 23, 2024

5.0

Provider is very attentive and caring

Jun 09, 2024

5.0

Shannon is a rockstar!

May 15, 2024

5.0

Shannon thoroughly discussed plan of care and any unexpected side effects that may occur with tx plan/medication prescribed.

Apr 08, 2024

5.0

Shannon and her staff are excellent, I hope I never have to look for another team.

Feb 24, 2024

5.0

Have recommended her to family

Feb 14, 2024

5.0

My visit to my provider helped me with an urgent issue.

Jan 08, 2024

5.0

Perfect

Dec 01, 2023

5.0

I went to Shannon years ago and wanted to come back to her because she is so attentive, friendly and respectful of her patients. Nothing has changed.

Nov 29, 2023

5.0

Always puts forth situation and its options and includes me in the discussion

Oct 25, 2023

5.0

Ms. Mooney is very, very helpful and professional. I trust her completely.

Sep 22, 2023

5.0

I would recommend Shannon to anyone, she is very thorough and helpful

May 11, 2023

4.6

I thought she was more through than she has been in past and not as rushed

Mar 27, 2023

5.0

Top notch, goes above and beyond

Feb 03, 2023

5.0

Explained everything very well

Jan 22, 2023