At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

4.9

During this visit, did this provider give you easy to understand information about these health questions or concerns?

4.9

During this visit, did this provider listen carefully to you?

4.9

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

5.0

Very personable & easy to talk to.

Apr 29, 2024

5.0

All good. No problems to report

Mar 16, 2024

U of R Urology has always been caring, informative, thorough and highly professional

Feb 17, 2024

5.0

Cassandra was knowledgeable, thorough, polite, listened well, and explained thing very well. She did not rush the appointment. Excellent provider!

Nov 21, 2023

5.0

Very pleased with this provider, she listened to my concerns as she scheduled a standing order for paracentesis. It's better to get tapped before it gets really bad. So this provider really cares about her patients.

Oct 11, 2023

5.0

Satisfied!!

Oct 11, 2023

5.0

PA was excellent answered all my questions felt like I was heard and we had a great conversation to my follow up surgery

Jul 20, 2023

5.0

She is very good!

Jul 05, 2023

5.0

She was one of the best providers I have seen. Smart, relatable, professional.

Jun 26, 2023

4.6

Appt. Was a waste of my time, could of been handled by calling me.

May 31, 2023

5.0

Cassandra had many ideas. I liked that.

May 17, 2023

1.4

She was short, cold, matter of fact and not at all comforting. Instead of explaining anything she just told me my concerns were wrong end of story.

Nov 19, 2022

5.0

And she offered to help if I had any problem in the future.

Oct 08, 2022

4.6

Cassandra is very good and I always appreciate her care. This visit it seemed like the office including Cassandra were in a hurry. In and out, even talking fast. It was unusual

Sep 29, 2022

5.0

Care provider this time was absolutely perfect but last time seemed rushed and I felt unheard. ALL GOOD THIS TIME

Aug 29, 2022

5.0

She not only explained what was wrong with my kidneys, but she drew pictures that made things even clearer.

Jun 22, 2022

5.0

Overall a very good experience with the care provider and surrounding staff.

Apr 01, 2022

5.0

She was excellent. Obviously knowledgeable but nice, compassionate and listened. I am a new client from center for urology and hated the bedside manner and blatant disrespect there. From the new patient questions to follow up survey, there's no comparison.

Mar 27, 2022

5.0

Cassandra did a very good job.

Mar 12, 2022