At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

I would definitely recommend the care provider and all the staff who work at this facility.

Sep 11, 2025

3.0

We liked the doctor. We just felt very rushed. From the time we checked in until we left it was 16min. That is with stopping to make the next appointment too.

Sep 08, 2025

5.0

All good

Aug 22, 2025

5.0

The NP was awesome and made up for the departure of the doctor (urologist) I was originally supposed to see with her knowledge and experience.

Aug 10, 2025

5.0

NP Parshall was thorough and responsive to questions, and provided sound advice for treatment as well as an explanation of possible next steps should symptoms worsen.

Jul 15, 2025

5.0

The NP was very good and I am happy to recommend her.... She was bright and sunny and listened well..... I felt comfortable with her....

Jul 14, 2025

5.0

Knowledgeable, professional and friendly staff made my visit more comfortable

Jun 05, 2025

5.0

The NP was very informative and offered useful information upon which an informed decision could be made.

May 02, 2025

5.0

EXCELLENT not just very good

Mar 30, 2025

4.8

The information provided was straightforward.

Mar 22, 2025

5.0

Good

Feb 06, 2025

5.0

Good

Jan 26, 2025

5.0

The doctor answered all my questions that I had and she listened to me as she gave me good answers

Jan 19, 2025

4.8

Good and kind doctor and nurse

Jan 19, 2025

5.0

Jillian is very personable, thorough and concerned.

Oct 20, 2024

1.0

Jillian was very argumentative. [...] I have [...] asked to be placed with another PA. [...]

Aug 08, 2024

5.0

I speak highly of and recommend Jillian to everyone.

Aug 07, 2024

3.5

Good

Mar 19, 2024

5.0

Always very courteous and caring providers

Mar 18, 2024

5.0

Good.

Mar 04, 2024

5.0

Jillian Parshall very kind and hard worker.

Feb 22, 2024