At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.8

During this visit, did this provider show respect for what you had to say?

4.8

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.7

During this visit, did this provider listen carefully to you?

4.7

During this visit, did this provider explain things in a way that was easy to understand?

4.8

Patient Comments

The NP with me explained everything, answers all my questions. Explained treatment options,and, let me decide what I wanted,agreed to trial the decision. I am very happy, pleased with plan .

Sep 22, 2024

Good

Aug 31, 2024

[...] Exam thorough and feedback kind and caring

Aug 01, 2024

Really liked Melanie Westbrook's compassion, listening and care, and suggested ultrasound procedure. [...] Difficult to call on this as I really liked the rest of her care.

Jul 13, 2024

Will definitely recommend!

Jul 11, 2024

5.0

good

May 24, 2024

5.0

Right now my concern is my husband and she totally understood my worries.

Apr 14, 2024

5.0

Melinda Westbrook was my provider and she took time to listen to my concerns

Apr 06, 2024

5.0

Melinda is FANTASTIC.

Feb 15, 2024

5.0

Melinda and I have an excellent working relationship. I feel very comfortable discussing my issues with her and we agree with my treatment plan.

Jan 24, 2024

4.6

Each visit I always felt welcome and felt comfortable.

Jan 18, 2024

5.0

Generally good experience.

Dec 19, 2023

5.0

We were extremely impressed with listening, understanding of our needs and action of nurse Westbrook. She is your best asset!!!

Sep 19, 2023

5.0

The best visit with a provider I think I have ever had

Aug 04, 2023

5.0

Dr. Westbrook is very easy to talk with. Her explanations were thorough and discussed different options to treat my condition. She is one of the best care givers I'm Involved with.

Jul 10, 2023

5.0

Easy to talk to, I wish all health care providers could be as easy to relate to as Melissa Westbrook

Apr 26, 2023

5.0

Melinda is an excellent NP.

Apr 13, 2023