At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Nina K. Was extremely helpful and responsive.

Jan 23, 2025

5.0

Good experience

Jan 18, 2025

5.0

Nina is amazing.

Jan 07, 2025

5.0

NP Nina Hetakalides was excellent. Listened and answered questions effectively

Dec 29, 2024

5.0

Very detailed and informative, exactly what is needed.

Dec 09, 2024

5.0

Nothing bad at all

Nov 27, 2024

5.0

Thank you for your concern

Nov 24, 2024

5.0

Such a pleasure actually. Very impressive the way in which we were cared for

Oct 25, 2024

5.0

She couldn't have better at anything. If I could have given her a ten I would have

Oct 17, 2024