At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Most definitely would I recommend them.

Sep 05, 2025

5.0

Good

Aug 30, 2025

5.0

Nina demonstrated empathy and interest for the patient to be well. She is knowledgeable and capable to do the job, and make the patient feel at ease. She sets and example of how all practitioners should be.

Jul 31, 2025

5.0

Very pleased with my visit

Jul 19, 2025

5.0

Good

Jun 11, 2025

5.0

Excellent attention snd level of care!

Jun 03, 2025

5.0

NP was very knowledgeable and down to earth.

May 07, 2025

5.0

Nina was very caring and made sure the procedure was as painless as possible.

Apr 20, 2025

5.0

The np was very very nice and they took out my stitches and they advised me not to scream in pain before there was pain which was nice

Mar 09, 2025

5.0

Nina K. Was extremely helpful and responsive.

Jan 23, 2025

5.0

Good experience

Jan 18, 2025

5.0

Nina is amazing.

Jan 07, 2025

5.0

NP Nina Hetakalides was excellent. Listened and answered questions effectively

Dec 29, 2024

5.0

Very detailed and informative, exactly what is needed.

Dec 09, 2024

5.0

Nothing bad at all

Nov 27, 2024

5.0

Thank you for your concern

Nov 24, 2024

5.0

Such a pleasure actually. Very impressive the way in which we were cared for

Oct 25, 2024

5.0

She couldn't have better at anything. If I could have given her a ten I would have

Oct 17, 2024