At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

5.0

Care provider's efforts to include you in decisions about your care

5.0

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

You have the cleanest most best people and doctors working for you

Mar 20, 2025

5.0

Mariah was excellent in explaining my X-rays and what would be done to repair my fractured wrist.

Mar 15, 2025

5.0

Very professional and thorough.

Feb 27, 2025

5.0

Mariah went out of her way to accommodate my needs and was extremely helpful and treatment was excellent everything went just as she had explained it to me !

Feb 22, 2025

5.0

Everything great

Feb 14, 2025

5.0

She was very competent and experienced

Feb 13, 2025

5.0

Yes I would definitely let people know what a great Hospital you guys run clean spotless wonderful people

Jan 31, 2025

5.0

Mariah is a excellent PA very thorough

Jan 19, 2025

5.0

Mariah and Dr Mansour have done a good job helping me through the surgical process and communicating with therapy

Dec 15, 2024

5.0

Very nice

Nov 25, 2024

5.0

The PA (?NP) I saw was phenomenal. I have had several steroid injections in the past (knees, hips, heel) but this was the first in my hand and, honestly, I thought it would be very painful but it was BY FAR the best and least painful I have ever had! I highly recommend her!!!

Nov 09, 2024

5.0

I'm completely satisfied with all the work I've been getting at the hospital thank you for all your great work

Nov 07, 2024

5.0

Perfect service by everyone.

Nov 06, 2024

5.0

She is the BEST

Oct 24, 2024

5.0

I had wonderful care. I love my PA, Mariah!

Oct 14, 2024

5.0

PA Mariah is truly dedicated to her patients and her team members.

Oct 05, 2024

5.0

I was pleased with the care I received

Sep 22, 2024

5.0

I was there to have stitches removed from my surgery and had some apprehension due to the appearance of the thumb. Mariah was very calming, explained the next steps etc and assuring that everything would be fine. She was very very considerate and gentle.

Jul 28, 2024

4.8

Don't know their names but answered all questions and very informative

Jul 18, 2024

5.0

Keep Dr Mansour and Dr Mariah on your staff.

Jun 29, 2024

5.0

Dr Ali. Mansour and Dr Mariah were both very good health providers. I have transferred my care to St James in all future.

Jun 29, 2024

5.0

I have total confidence in Dr Mansour and Dr Mariah. They are both exceptional providers.

Jun 29, 2024

5.0

Your hospital surpasses all expectations. Other local hospital needs to follow your leadership. I will be changing all my care to St. James [...]. Very impressive care!! Superior treatment of patients.

Jun 24, 2024

5.0

In my opinion, St. James Hospital is top rate. I have been there several times with a family member, and now for my personal care, and every time I have had a very positive experience. [...]

Jun 24, 2024

5.0

[...] Everything went according to the best of everyone ability.

Jun 19, 2024

5.0

Dr. Ali and nurse Mariah. Had the greatest experience and greatest care for my needs. Thank you

May 28, 2024

4.6

Mariah is a wonderful PA

May 27, 2024

5.0

Very clean and great running practice. Everyone is wonderful in this office

May 11, 2024

5.0

They are both professional but personable and kind.

Apr 28, 2024

5.0

Mariah and Tiffany and nurse were excellent everything was explained extremely well

Mar 29, 2024

5.0

The staff all knew I was on my lunch break from work and worked very hard to get me in and out as quickly as they could and they are all extremely caring and great to deal with also. Mariah was very thorough and explained many things to help me heal quicker.

Mar 29, 2024

5.0

Honestly [...] everyone I came into contact w/was kind, courteous & had a great attitude.

Mar 14, 2024

5.0

Mariah! was amazing - explained everything thoroughly, kind & professional. Allison Gibbs- kind, helpful & quick, smiley & professional Dr. Monsour knows his stuff, professional & courteous, explains thoroughly.

Mar 14, 2024

5.0

I enjoy going ,everyone is so friendly

Jan 11, 2024

5.0

This is one office I do not dread going to. [...] Everyone is very nice.

Dec 16, 2023

5.0

They all do great work !!!

Dec 06, 2023

5.0

Have more doctors like Mariah around!! Great service and care!!

Nov 30, 2023

5.0

Mariah Rittwage was amazing!!!! I had a trigger thumb for over a year and after the first visit with her I was confident she'd fully take care of it. She was extremely knowledgeable and just a great person to interact with. Do whatever is needed to keep her around because she is a 10/10.

Nov 30, 2023

5.0

Mariah was very pleasant and gave a detailed explanation about what was going on in my bones.

Nov 26, 2023

5.0

Everyone was very kind

Oct 29, 2023

5.0

Dr. Rittwage is a pleasure to be with & work with - Excellent dr.!!

Oct 20, 2023

5.0

Dr. Mansour and Mariah were great! My wrist sustained a very bad injury and 6 months after surgery I am back to work and doing a lot of the things I like to do.

Aug 28, 2023

5.0

The doctor gave me hope that the finger will heal just fine. [...]

Aug 20, 2023

5.0

She helped by ordering diclofenac, an anti inflammatory cream. I will revisit her in 6 weeks.

Aug 14, 2023

5.0

Mariah was great - thorough.

Aug 14, 2023

5.0

The visit was fine.

Aug 14, 2023

5.0

Mariah is wonderful. She is very kind and personable and explains things thoroughly in a way that is easy to understand.

Aug 12, 2023

5.0

Mariah was very pleasant & I felt she knew what she was talking about I would definitely go to her again.

Aug 11, 2023

5.0

Every provider has been nice & all experiences good.

Aug 11, 2023

5.0

[...] The appointment fulfilled the necessary requirements and information needed. The office was very busy but all were pleasant and friendly.

Aug 11, 2023

5.0

I was well taken care of, thanks,

Jul 31, 2023

5.0

I have no problem with any visit to St. James for any reason. Very satisfied.

Jul 28, 2023

5.0

Pa Mariah in Ortho was a wonderful experience for my appt

Jul 27, 2023

5.0

It was all great no problems

Jul 21, 2023

5.0

Very satisfied with my care

Jul 20, 2023

5.0

[...] Very pleased

Jul 20, 2023

5.0

[...] Everyone was great

Jul 15, 2023

5.0

Everyone was very professional and efficient

Jul 15, 2023

5.0

Dr. Mariah takes time to talk with you. She great & all the girls are too.

Jun 23, 2023

5.0

Everyone from urgent care to the OR to follow-up appointments have been very kind, professional and helpful.

Jun 07, 2023

5.0

Dr. Mansour and Mariah were excellent and everyone in the OR.

Jun 07, 2023

5.0

[...] I was satisfied with all aspects concerning my visit with the provider.

Mar 17, 2023

5.0

[...] Special thanks also go to Mariah Rittwage who answered all of my questions on [...].

Mar 17, 2023

5.0

Excellent service

Feb 23, 2023

5.0

The PA that I saw she was very knowledgeable and very understanding. Was really impressed with her.

Feb 17, 2023

5.0

[...] This dept. really is great as well as the PT dept.! Everyone seems to be on the same page. All very professional and personable!

Feb 16, 2023

5.0

Just really pleased the UR Strong came to this area!

Feb 16, 2023

5.0

All was fine.

Feb 11, 2023

5.0

The visit was great!

Feb 06, 2023