At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Everyone I met with was efficient, empathetic, and helpful.

Sep 06, 2025

5.0

Recommended her to a relative

Sep 05, 2025

5.0

Excellent

Sep 03, 2025

3.0

Seemed to be pretty much a waste of time.

Aug 30, 2025

5.0

I was extremely satisfied with their services. They are not only friendly but also highly knowledgeable. I have nothing negative to say about my experience.

Aug 24, 2025

5.0

Already have recommended you

Aug 21, 2025

5.0

I was very satisfied with my care and explanations given.

Aug 10, 2025

5.0

Excellent

Aug 02, 2025

5.0

Always professional

Aug 02, 2025

5.0

I hope you review her salary and she gets paid well for being a professional and kind person

Jul 24, 2025

4.4

No problems happened during my session

Jul 23, 2025

5.0

Excellent PA!

Jul 19, 2025

5.0

Very pleased with the experience

Jul 17, 2025

5.0

I felt the care was top notch

Jun 29, 2025

5.0

Always superb care from the UR Urology team

Jun 28, 2025

5.0

Michelle listened to my concerns and I think genuinely wanted to help. Also, removed the catheter without any pain or difficulty. Ste proper expectations for surgery recovery and side effects.

Apr 14, 2025

5.0

First for not terribly applicable to my follow up call and the thankful fact that I was progressing very well, post surgery. This car provider has been exceptional and I have already recommended them.

Mar 29, 2025

5.0

A problem with this survey is that there aren't any 10's to click on!

Mar 27, 2025

5.0

I asked all my questions and she answered them as I had anticipated - with sufficient details and recommendations.

Feb 28, 2025

5.0

Annual follow up. Very good!

Feb 27, 2025

5.0

Being proactive about my kidneys stones.

Feb 13, 2025

4.6

Provider seemed rushed

Dec 25, 2024

5.0

I thought Michelle was very thorough and knowledgeable.

Dec 15, 2024

5.0

Great bed side manner!!

Dec 12, 2024

5.0

Explained Rx alternatives that I did not know about before arriving

Nov 01, 2024

5.0

Appreciate great care

Oct 24, 2024

4.8

One of the best nurse practitioners that I have encountered in this practice.

Oct 15, 2024

5.0

Top of the line

Sep 28, 2024

4.8

Practitioner Nurse Michelle is very pleasant to talk too

Sep 26, 2024

5.0

Very good NP

Sep 08, 2024

5.0

First time seeing Michelle. Past visits had been with Gina, and then with Katie. All three of these individuals have been great.

Feb 26, 2024

5.0

Michelle Heidgerken is an excellent care provider, competent, knowledgeable, professional, thorough, took her time, personable. [...]

Feb 20, 2024

5.0

Made the visit fun and relaxing

Feb 10, 2024

5.0

PA was a competent sweetheart. We discussed everything we needed to discuss. She also gave me the choice of a digital exam or not, considering my trivial need for one at this point. I decided "no." Happily.

Feb 08, 2024

5.0

[...] PAs did excellent job of communicating with me.

Jan 18, 2024

5.0

I was transferred to a new care provider as the previous provider had taken a different position. Our new provider was informative, caring, and thoughtful about my situation. She informed me of the various treatment options for my condition.

Dec 22, 2023

An expedited appointment was made - thank you

Dec 20, 2023

5.0

Michelle was excellent- very knowledgeable, professional and easy to speak with

Nov 02, 2023

5.0

Michelle was very thorough & inspired confidence - Thank you.

Apr 05, 2023

5.0

Great balance of factual discussion and humor!

Feb 27, 2023

5.0

Michelle was very thorough as this was the first time I had met with her and she took the time to review past notes.

Feb 17, 2023