At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

She knew what I needed and wanted almost before we even finished discussing the problem.

Sep 07, 2025

5.0

Very friendly, personable, knowledgeable, caring, explained things easily, provided me with a treatment plan that made sense to me, and made me feel I had received. Very good care.

Aug 02, 2025

5.0

She explained in a way I could understand.Showed me my ex rays

Jun 14, 2025

5.0

Good

May 17, 2025

5.0

Good

Apr 12, 2025

5.0

Dr. Wilber is great...

Feb 10, 2025

5.0

Nurse practitioner was awesome. She listened to all my concerns and questions. She answered it in professional matter. She was very friendly and took great care of me.

Aug 06, 2024

5.0

Caitlin is so caring and understanding !!

Jun 10, 2024

5.0

Very good with all facets of my appt.

May 18, 2024

5.0

Caitlin is engaging, gentle, and very caring.

Apr 23, 2024