At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Rosalie was exceptional. She is an excellent listener and very thorough,

Aug 02, 2025

5.0

Rosalie O'Brien was exactly the person you would want to take care of you.

Jul 30, 2025

5.0

The Dr was very understanding, knowledgeable, kind, compassionate and easy to talk to

Jul 30, 2025

5.0

Good

Jun 26, 2025

5.0

Extremely pleased with the provider

May 24, 2025

4.8

My NP was very knowledgeable about my health history and clearly explained what would be done

May 15, 2025

5.0

Everything was explained very clearly.

May 12, 2025

5.0

The hand out concerning the doctor visit was much appreciated

Apr 26, 2025

5.0

Excellent care provider. Very knowledgeable and helpful information. I was extremely pleased.

Apr 23, 2025

5.0

Again very professional & informative!

Apr 23, 2025

5.0

The Np was very up to date about my problems even though this was our first visit. We discussed our concerns and discussed best plans forward. Came to mutual agreement around next steps and discussed implementing a plan.

Apr 20, 2025

5.0

She was tremendous! She was very informative and thorough.

Mar 26, 2025

5.0

Rosalie O'Brien was caring, friendly, listened to my concerns and was very understanding. She gets a rating of 100+ in my book. I can't say enough about how wonderful she is !

Mar 08, 2025

5.0

Excellent

Feb 27, 2025

5.0

Extremely knowledgeable Answered all questions and was great at explaining

Feb 20, 2025

5.0

Very informative and all of my questions were fully answered and explained.

Jan 29, 2025

5.0

Rosalie spent a good deal of time to discuss treatment options for my bone loss and bloodwork required to discover best options

Jan 18, 2025

4.0

This was my first visit and I appreciate the time the nurse has spent with me

Jan 10, 2025

3.8

This provider was very pleasant and courteous. [...] She had plenty facts memorized regarding available drug treatments and came into the room with her treatment script memorized. Once delivered there was little time for discussion. I believe this patient/ provider connection will Improve [...].

Jan 08, 2025

5.0

All good NP ROSALIE O'BRIEN

Jan 07, 2025

5.0

All information contained in this call was well explained.

Nov 22, 2024

5.0

Can't seem to thank them enough. They where amazing

Oct 06, 2024

5.0

[...] She had a plan to follow. I this she is better than the average PA Or NP.

Sep 22, 2024

5.0

I can't wait to see her again!! So friendly, cheerful and excellent in all the above categories!

Aug 31, 2024

5.0

Communication was spot on!

Aug 12, 2024

5.0

Rosalie very professional and attentive

Jul 11, 2024

5.0

Rosalie is outstanding - easy to talk with, knowledgeable, listens

Jul 01, 2024

5.0

Already did recommend to my mom

Jun 21, 2024

5.0

5 stars

Jun 08, 2024

5.0

Very good, thorough evaluation and explanation. I felt confident when I left that I had all the information needed to make the best decision going forward with my health concern.

May 24, 2024

5.0

Best ever

May 02, 2024

2.2

I felt like she walked into the room, already, knowing exactly what she was going to say [...]. I asked a lot questions and felt like she really wasn't expecting that. [...] I'm a strong educated advocate for myself. She had nothing to offer me [...].

Apr 25, 2024