At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

My NP Alex Lovejoy is one of the best practitioners I have had. She is thorough, knowledgeable and always happy and friendly.

Mar 31, 2025

5.0

Np was very responsive to my concerns

Mar 25, 2025

5.0

Helped me greatly

Mar 13, 2025

5.0

Again, a very pleasant experience

Mar 05, 2025

1.8

She was not in 5 minutes then out. No discussion. No questions.

Feb 18, 2025

5.0

My wife has listened to me talk about my appointments with K. Smith and A. Lovejoy's office and wishes she had been asigned to their care.

Feb 02, 2025

5.0

Alex Lovejoy NP is wonderful. She listens and goes over future plan thoroughly.

Jan 22, 2025

5.0

ALEX LOVEJOY,is amazing. I have never felt more complete. She listens and is very attentive. And the feeling I have had is that she genuinely cares.

Jan 11, 2025

5.0

Miss Lovejoy was excellent. Listened and understood my concerns

Dec 25, 2024

5.0

Lovejoy is top notch!

Nov 28, 2024

5.0

I always recommend Alex Lovejoy to anyone asking.

Nov 27, 2024

5.0

Excellent

Nov 27, 2024

1.4

Little concern.

Oct 31, 2024

5.0

Alex Lovejoy took plenty of time with me. I never remember having any provider spend the time to answer all my questions like she did. She is wonderful and a real asset to the CMG

Oct 10, 2024

5.0

Everything from calls to reception to drs. & nurses is wonderful in this office - MUCH BETTER than any of our drs. in Florida - thank you!

Oct 03, 2024

5.0

Alex was very nice and helpful!

Sep 24, 2024

5.0

I hadn't met with her before - and she was wonderful.

Sep 06, 2024

5.0

Alexandria Lovejoy nurse practitioner is caring, concern about my well-being and extremely knowledgeable.

Aug 15, 2024

5.0

Alexandria Lovejoy is the best,won't see anyone but her

Aug 04, 2024

5.0

I saw Alexandra Lovejoy, NP. I cannot say enough good things about her.

Aug 04, 2024

5.0

I like our N.P. Ms. Lovejoy very much, so please don't transfer her some where else, unless she wants to.

Aug 01, 2024

5.0

Alexandria is a great listener and very thorough in her approach.

Jul 07, 2024

5.0

My provider is wonderful!

Jun 28, 2024

5.0

Excellent

May 28, 2024

5.0

I have always been impressed with Alexandria Lovejoy from our 1st meeting!

May 22, 2024

5.0

Good care always.

Feb 13, 2024

5.0

She was amazing. So patient and kind!

Dec 22, 2023