At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.7

Likelihood of recommending this care provider to others

4.7

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.7

Concern the care provider showed for your questions or worries

4.8

Patient Comments

2.4

My provider was Andrea Alexander. I think she's extremely knowledgeable however I do not feel that she had any interest in me, my concerns or reaching out to provide me with additional suggestions/or treatments that would benefit me due to my age etc. She is not an easy provider to address questions and issues. She does not go above and beyond to guide the patient or suggest additional things that could be taken care of or looked into as one ages.

Dec 29, 2025

5.0

Was wonderful

Dec 23, 2025

5.0

Great experience

Dec 18, 2025

5.0

Excellent

Dec 04, 2025

5.0

Andrea did a great job of listening and explaining what skin issues she found. She was patient with all the skin issues that I pointed out.

Nov 28, 2025

5.0

Her care was outstanding

Nov 02, 2025

5.0

Both the doctor & his Fellow (medical student Fellow) were very attentive & thorough. We appreciate them both.

Sep 15, 2025

5.0

Thank you very muchThe whole experience was 10 +

Aug 16, 2025

5.0

Look forward to next year's appointment!

Jun 20, 2025

5.0

Very good

Apr 28, 2025

5.0

Very pleased with explanations, treatment, and expectations after treatment.

Oct 29, 2024

5.0

Provider was very compassionate.

Sep 11, 2024