At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.7

Likelihood of recommending this care provider to others

4.7

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

Very good experience!

Sep 24, 2025

5.0

Very informative and caring the whole appointment

Sep 19, 2025

5.0

Great experience

Sep 07, 2025

5.0

Was not 'hands-on' like previous doctor, of checking glands in neck - looking in neck/throat, etc.

Aug 21, 2025

5.0

Dr. Derafsh is an excellent doctor. She listens to your concerns and helps you understand what is happening to or going on with the concerns you have. I hope you can keep her at Thompson because she reminds me of Dr. Goh. Dr. Derafsh treats you as a person not just a number just as Dr. Goh did.

Aug 18, 2025

5.0

Left the visit feeling more comfortable and confident.

Aug 16, 2025

5.0

Dr Derafsh is very pleasant and easy to talk to.

Aug 15, 2025

5.0

Very good

Jul 19, 2025

5.0

Good

Jul 18, 2025

5.0

All Good

Jul 12, 2025

5.0

I am so blessed to have Dr. Derafsh as my primary care physician. I feel that she listens to me and genuinely cares about my health.

Jun 27, 2025

5.0

Recommend her to a friend and she has an appointment in august

Jun 21, 2025

5.0

I am very pleased with Dr. Derafsh. She is very knowledgeable and involved with my concerns.

Jun 18, 2025

5.0

She's awesome!

Jun 06, 2025

5.0

Dr. Derafsh is kind and attentive. Takes time to listen to my concerns and questions and explains everything thoroughly.

May 22, 2025

5.0

An excellent review of all my current medications.

Apr 18, 2025

5.0

I have recommended this provider to 2 others who have started going here. I love the intelligence and pleasant attitude of the physician. Extremely caring.

Apr 09, 2025

5.0

My doctor and nurses are wonderful!

Apr 06, 2025

5.0

Very compassionate

Mar 27, 2025

5.0

Very happy with Dr. Derafsh!

Mar 20, 2025

5.0

I am extremely happy with Dr. Derafsh and also Dr. Cruz. They are very good to work with!

Mar 20, 2025

5.0

Dr Derafsh is a a total professional. She is open and friendly. She was well prepared. Nd knowledgeable about my medical state. I would heartily recommend her

Mar 07, 2025

5.0

Very well done and professional

Mar 05, 2025

5.0

Doctor in CTScan very good about giving information. Very personable!!

Mar 03, 2025

5.0

Dr. Derafsh is the BEST!!

Mar 01, 2025

4.0

The doctor was friendlier than usual this time [...]

Mar 01, 2025

5.0

Best physician I have ever had in my lifetime.

Feb 15, 2025

5.0

One of the best I have ever had!!

Jan 27, 2025

5.0

Buena

Jan 23, 2025

5.0

Made proactive suggestions and answered questions

Jan 13, 2025

5.0

Seemed very knowledgeable.

Jan 11, 2025

5.0

I would recommend my Dr.to anyone who needs a new one very very thoughtful and throughal with you

Jan 09, 2025

5.0

Very good experience

Dec 14, 2024

2.8

This doctor is very impersonal, and spends most of the time looking at figures on a screen [...]

Dec 14, 2024

5.0

I feel I get top of the line medical care with Dr. Derafsh.

Dec 06, 2024

4.0

Overall experience start to finish was good.

Nov 19, 2024

5.0

I will follow my doctor to the end of the world

Oct 06, 2024

5.0

Dr Derafsh is always engaged, thorough and professional. She has always reviewed my test results and their trends, prepared to interact with me very knowledgeably.

Sep 29, 2024

5.0

I have recommended my dr to my sister who is looking for a new PCP.

Sep 18, 2024

5.0

Great experience. Very Professional environment

Aug 16, 2024

5.0

Dr. Derafsh is the best physician I've ever encountered. She makes sure I understand my health issues and the treatment recommended.

Aug 04, 2024

5.0

Best physician I've ever encountered

Jun 28, 2024

4.9

Good

Jun 21, 2024

5.0

I switched to this provider because she was highly regarded by her current clients. I have never had such great care from any doctor.

May 16, 2024

5.0

It was a professional and wonderful experience

Mar 10, 2024

2.2

[...] This visit left me feeling like a number [...]. I don't expect anything abnormal from a visit with a provider, no special treatment or extra time. But what I do expect is to feel like they show genuine concern and are thorough. I did not get that experience with this visit.

Mar 05, 2024

5.0

I enjoyed meeting Reihaneh Derafsh, MD, on being my new provider. [...]

Dec 20, 2023

4.2

This was my first visit with this Doctor Good experience [...]

Dec 08, 2023