At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

I received excellent care from the providers! They took great care of me, which led me to being able to get follow up care that is helping me a lot now. Thank you so much! Excellent care!

Apr 25, 2025

5.0

She was fantastic: informative, caring, and proactive in my care.

Apr 16, 2025

5.0

My experience with the provider was very good. However, there was a discrepancy between what the provider told me and what was written in the After Visit Summary, which led to some confusion about a prescription: during the visit, the provider said to use the prescription as needed. In contrast, the After Visit Summary and the prescription didn't mention "as needed." So, I initially thought I remembered wrongly. Eventually, we clarified the confusion on My Chart chat.

Apr 11, 2025

4.0

Caregiver took time to explain the procedure fully.

Apr 09, 2025

5.0

Dr. Winter was phenomenal

Apr 07, 2025

5.0

Took time to listen diagnose and recommended treatment to help with an ongoing issue

Mar 09, 2025

5.0

We need more people like her in this field !! Very pleasant!

Feb 11, 2025

5.0

No problems...everything went well.

Jan 31, 2025

5.0

I was given very informative hand outs explaining my condition and treatment options.

Jan 11, 2025

5.0

AWESOME

Nov 26, 2024

5.0

The PA Caitlin Winter was wonderful!! She described everything that was happening and was very efficient and informative.

Nov 25, 2024

4.8

Once I got back to the room I was seen immediately and the care was quick but excellent

Nov 03, 2024

5.0

Caitlin Winter was absolutely outstanding. She was very pleasant, extremely knowledgeable and beyond caring. She was absolutely amazing. (Sorry if I misspelled her first name.)

Oct 26, 2024

5.0

Caitlin was great at my initial / new patient visit and just as wonderful at my follow up. The day I saw Caitlin she had a PA who I assume was orienting named Maria. Both were very helpful in addressing all my questions / concerns. I would recommend anyone to see them.

Oct 18, 2024

5.0

Caitlin was phenomenal. She clearly explained my procedure and put my mind at ease. She listened carefully to all of my questions and gave me all of the info I needed to begin to treat my condition and encouraged me to get in touch if she didn't answer all of my questions. Excellent provider!

Oct 04, 2024

4.8

Showed interest in my problems

Sep 22, 2024

5.0

I was so pleasantly surprised by my visit with the provider I saw. She was so amazingly friendly, helpful, sat down to make sure I understood everything and just genuinely showed compassion and care. I would recommend her to anyone who needed an ENT specialist.

Sep 05, 2024

5.0

She was awesome

Aug 25, 2024

5.0

NP Caitlin was very professional, listened to me carefully and we came up with a plan together going forward.

Aug 17, 2024

5.0

Good

Jun 17, 2024