At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.7

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Kent did a wonderful job with explanation of his proposed treatment plan and listened to all concerns/questions I had.

Sep 23, 2025

5.0

Have recommended to my niece.

Sep 18, 2025

5.0

I have found PA Kent to be very attentive & compassionate.

Sep 15, 2025

5.0

Kent was great, he explained everything and wrote everything out for me so I could share with my primary care provider and a hand specialist

Aug 21, 2025

5.0

Answered my questions and have recommended the Doctor tomy niece who needs to be seen but she couldn't get an appt.

Aug 14, 2025

5.0

Have much respect and support for professional care givers.Thankful for all .

Jul 17, 2025

5.0

Very good

Jun 02, 2025

5.0

Excellent communication regarding every aspect of my surgery and recovery. Great teamwork

Jun 01, 2025

5.0

Kent is fantastic. Knowledgeable, listens well, conservative in advacning to the next steps in the healing process enabling ample time. Kent should get not one star, get Kent TWO stars!

Apr 26, 2025

3.0

He just kept talking randomly

Mar 18, 2025

4.8

He didn't introduce himself so I don't know what his name was. He did work with someone to interpret my X-rays to determine what will happen next. We determined that an MRI would be the proper test since the pain in my knee persists even 4 months after my accident.

Feb 15, 2025

4.4

Kent is quite thorough, as far as I know. Any lack is due to my not asking questions, which seems to come to mind after my appointment.

Jan 29, 2025

5.0

I really appreciated that he considered my whole person care, not just my injury.

Jan 27, 2025

5.0

Answer all my questions And I had great care

Jan 19, 2025

5.0

Kent was very caring and very thorough

Dec 30, 2024

5.0

All good

Nov 30, 2024

5.0

Dr. Kent Costello is always kind and very considerate of my feelings and concerns..

Sep 22, 2024

5.0

Took time to answer all my questions as I had more in this follow up visit than I had in the initial appointment. Path to be followed was explained well as were the whys of the path.

Jul 15, 2024