At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.7

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.7

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

Paula NP is excellent. I really hope she stays long term.

Dec 11, 2025

5.0

First visit. I felt comfortable.

Dec 04, 2025

5.0

I think my new Dr. Paula is a good fit !

Nov 28, 2025

5.0

PA listened to my medical issues and made recommendations. When I asked to change/reduce medication the PA explained the steps we would take after leveling other medication. PA proposed a treatment plan with me for the next 3-4 months which was very helpful.

Oct 08, 2025

3.6

I won't be back to this provider. I think it is a personality thing for me personally. I felt scolded and wasn't given a choice in certain areas. I believe she will be good for the patients in the small community. I'm glad she Is there for them. Just not for me. [...]

Oct 02, 2025