At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.5

Likelihood of recommending this care provider to others

4.4

Explanations the care provider gave you about your problem or condition

4.5

Care provider's efforts to include you in decisions about your care

4.5

Concern the care provider showed for your questions or worries

4.5

Patient Comments

5.0

I am grateful for Dr Pinto.

Sep 28, 2025

5.0

Dr. Pinto listened. Handled my situation very well.I'm impressed with him

Sep 08, 2025

5.0

It was great to have someone who actually listened to concerns from medical concerns to financial concerns.

Aug 13, 2025

5.0

I am very pleased having Dr Pinto for my doctor. He doesn't rush and is willing to discuss anything I need to be informed on for my conditions.

Jul 30, 2025

5.0

Very good

Jul 28, 2025

5.0

Discussed several concerns in had. Dr. Pinto listened, offered options to me. Told me several things to help my concerns. I picked 1 to try and he said to call if I had a problem.

Jul 27, 2025

5.0

Doctor Pinto is amazing

Jul 20, 2025

5.0

I sincerely hope Dr Pinto is here for a long long time

Jun 22, 2025

5.0

He has always given me superior time and care.

Jun 11, 2025

5.0

Love Dr. Pinto

Jun 03, 2025

5.0

Very good Dr and staff

May 24, 2025

5.0

Dr Pinto is one of the best. He's a great listener and really cares about his patients

May 21, 2025

4.8

Very informative. Explained everything as well as drug effects. Very good experience

May 12, 2025

5.0

Dr Pinto is so easy to talk to, explains why he wants to check up on blood work, what to watch for with health issues and when I should see the specialist

May 03, 2025

5.0

Dr. Pinto was very nice, professional and informative. He listened to my concerns and executed a plan of action without hesitation. I am so grateful to have him as my doctor. He is extremely knowlegable and patient.

Mar 16, 2025

5.0

I have already recommended Dr. Pinto's office

Feb 26, 2025

5.0

I was very pleased with Dr. Pinto on this visit. He listened to me and set up a care plan with my concerns. He did some hands-on care and I was grateful for that.

Feb 12, 2025

5.0

Very good doctor. Listens and understands medical conditions that I have.

Feb 02, 2025

5.0

Dr Pinto was very helpful to me and I very much appreciated being able to see him pretty quickly. I actually like the early appointments

Jan 29, 2025

5.0

My care provider took time to listen to me and provide input.

Jan 04, 2025

2.6

I felt like I was being rushed, was not being listened to and he asked me about five times, "Well, is there anything else I can do for you today?" [...]

Dec 30, 2024

5.0

I would recommend my care team to anyone!

Dec 29, 2024

5.0

Dr. Pinto is a great listener and explains all my questions if needed.

Dec 14, 2024

4.0

Good

Nov 29, 2024

5.0

Good

Nov 17, 2024

3.4

Provider felt like he was rushing the visit. [...]

Nov 17, 2024

5.0

Very knowledgeable !

Nov 14, 2024

5.0

Things couldn't be better I appreciate and I'm grateful for the good kind service!

Nov 02, 2024

5.0

Dr was very concerned about me and very helpful.

Oct 27, 2024

4.0

Good

Oct 27, 2024

4.2

Good

Oct 12, 2024

5.0

Dr. Pinto is always very thorough with explaining everything we go over!

Sep 25, 2024

5.0

Every thing was good!

Sep 15, 2024

5.0

I asked about foot care for an upcoming walk of 150 miles. Dr Pinto was very helpful.

Jun 18, 2024

5.0

Would definitely recommend to anyone

Jun 13, 2024

5.0

I would definitely would suggest family and friends to Dr. Pinto

May 08, 2024

2.3

This was an initial evaluation due to previous PCP moving. Time with me was short [...] I am very disappointed in this care. [...]

Mar 06, 2024

1.7

The doctor had a "list of things to talk to me about" was much more directive than interactive. This was my very first appointment with him and it seems as though he had made many presumptions regarding my needs rather than engaging in a discussion. He would often not let me finish a sentence without interrupting me to move on to the next item on his list even to the point that when I corrected him about a previous diagnosis and to identify what diagnosis I did have he did not seem interested in hearing what it was. I felt dismissed

Mar 06, 2024

1.0

Dr Pinto had no bedside manner. Did not seem interested in my concerns, I will be looking for a new doctor as this is the worst experience I've had. [...]

Mar 03, 2024

5.0

My first appoint with Dr. Pinto and so happy and lucky to have found him!!

Jan 05, 2024

5.0

Excellent visit. I look forward to working with Dr Pinto on my health. He was through, kind, and responsive to my concerns.

Dec 03, 2023

5.0

Md. Pinto listened to my concerns and offered various solutions to my medical concerns

Nov 16, 2023

5.0

Dr. Pinto is knowledgeable and thorough. His treatment recommendations have really improved my health. I highly recommend him to others.

Oct 20, 2023