At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

The NP listened, explained and instructed. What a treat. Little confusingly to me if SHE or MD I haven't met yet is my provider.

Dec 31, 2025

5.0

Jen was the first dr to actually listen and seek CAUSES in a very long time. She helped identify which issues needed further attention and which could be dismissed. She sought root causes for symptoms and actually listened!!! Both are rare and Im extremely grateful

Dec 21, 2025

2.4

Very non caring. Harsh attitude. Wasn't really happy with N/P rapport. Non caring. No [...] care for my illness or feelings

Dec 12, 2025

5.0

Good

Nov 30, 2025

5.0

I love Jennifer Gephart and Dr. Cruz. Both are phenomenal providers and do great work for Thompson Health.

Nov 12, 2025

5.0

Fantastic provider . Cheerful informative and totally put me at ease .

Oct 18, 2025

5.0

Jen is Awesome

Sep 13, 2025

5.0

Best experience at a primary care clinic

Sep 02, 2025

5.0

I recommend to everyone

Aug 23, 2025

5.0

The NP was attentive, explained what would be done and made sure I was comfortable. [...]

Aug 22, 2025

5.0

Exceptional practice. Highly recommend

Aug 09, 2025

5.0

Jennifer was very supportive and knowledgeable, the perfect person to help Dr Cruz, who is also fantastic and has made my life better.

Jul 25, 2025

5.0

Already referred several people

Jul 25, 2025

5.0

As I said, the FNP I saw (Ms. Gephart), was friendly, professional, knowledgeable; I was quite pleased

Jul 17, 2025

5.0

She was so thorough and helpful! The trust that she instilled in me was such a great experience. She is at the top of my list bc of her abilities and making me comfortable. It's a rare thing these days.

Jul 11, 2025

5.0

Excellent experience

Jul 03, 2025

5.0

Personable

Jun 13, 2025