At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Nina Holbrook was thorough, attentive and easy to talk to

Aug 13, 2025

5.0

Very pleasant

Aug 04, 2025

5.0

Excellent communication with my provider. She was clear, complete and compassionate.

Jun 28, 2025

5.0

Good

Jun 08, 2025

5.0

Nina was absolutely wonderful. Would highly recommend.

May 29, 2025

5.0

No problems with care provider was friendly and professionsal

Apr 11, 2025

5.0

Explained everything very openly

Apr 02, 2025

5.0

Very caring and spent sufficient time listening and answering my questions

Mar 19, 2025

5.0

I couldn't have any better care,they were wonderful

Mar 17, 2025

5.0

Very kind, helpful and took the time to answer any questions

Jan 19, 2025

5.0

Very good

Dec 13, 2024

5.0

Gave me thorough explanations and described pros/cons of different approaches.

Dec 10, 2024

5.0

Was great

Dec 04, 2024

5.0

Good

Nov 25, 2024

5.0

Nina is just wonderful. She always listens to me and answers all my questions. She's the best.

Nov 22, 2024

5.0

They have always been good to me.there respectful.

Nov 13, 2024

5.0

I always recommend the pain clinic

Aug 23, 2024

5.0

My PA, Nina is spectacular

Jul 21, 2024

4.6

While the provider was very reassuring, I felt maybe there were more options that could have been explored. I base this on some responses that seemed to me to be guarded. Still, the provider did answer questions I asked.

Jul 14, 2024

5.0

Nina addresses so much and cares about you! She's hands down the best!

Apr 11, 2024

5.0

Love Nina Holbrook.

Mar 10, 2024

5.0

Everything better than expected. I have had far worse hospital experiences. This visit stood well above what I would expect based on past experiences with hospitals.

Feb 19, 2024

5.0

Excellent rapore

Feb 02, 2024

5.0

Excellent experience. Was very impressed.

Oct 29, 2023

5.0

Felt PA really listened to me & explained options

Oct 15, 2023

5.0

My provider was professional but friendly, courteous, and had great communication skills.

Oct 07, 2023

5.0

Overall good experience

Aug 31, 2023

5.0

Nina Holbrook is excellent. I would highly recommend her.

Feb 10, 2023