UR Medicine Primary Care – North Greece Internal Medicine and Pediatrics
Part of Strong Memorial Hospital
60 Greece Center Drive
Rochester, NY 14612
Phone: (585) 602-0100
Fax: (585) 453-9240
We are excited to announce that UR Medicine Primary Care – North Greece and UR Medicine Primary Care – Ridgewood have merged and is now UR Medicine Primary Care – North Greece Internal Medicine and Pediatrics.
Our practice is centered on caring, lasting relationships with patients and their families. We specialize in caring for newborns, children, teenagers, and adults across all ages and stages of life.
Monday, Wednesday, and Thursday
7:15 a.m. - 6:30 p.m.
Tuesday and Friday
7:15 a.m. - 5:00 p.m.
UR Medicine Primary Care - North Greece Internal Medicine and Pediatrics provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call (585) 602-0100. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.
DUE TO THE COVID-19 VIRUS WALK IN HOURS WILL BE DISCONTINUED UNTIL FURTHER NOTICE
Walk in hours - Established Patients (DISCONTINUED UNTIL FURTHER NOTICE)
Monday - Friday
7:20 a.m. - 8:20 a.m.
Walk-In Hours are designed to provide efficient care of common illnesses of short duration. You do not need to call ahead or schedule an appointment. Simply show up at the office during the “Walk-In Hours.” You will be seen on a first come first serve basis. Although we make every effort to see all who arrive, we reserve the right to triage or have you schedule an appointment if the problem is chronic or too complex.
The bottom line is - we want to provide excellent care and sometimes a longer, scheduled visit is more appropriate.
Examples of Typical Walk-In problems are:
- Ear Pain.
- Sore throat.
- Pink Eye.
- Fever of short duration.
- Cough less than 2 weeks.
- Asthma attack.
- Abdominal pain if short duration.
- Vomiting or diarrhea for less than a week.
- Vomiting or diarrhea for less than a week.
- Recent trauma or orthopedic injuries of less than 3 days.
- Allergy shots by appointment
- Complete care for newborns, children, and adults
- Contraception and family planning
- Immunizations and flu shots
- Prescribing medication and refills
- Routine physical exams and health screenings
- Same-day appointments
- Sick visits
- Treatment and management of chronic diseases (such as diabetes and high blood pressure)
- Well woman care and routine GYN exams
- Alison L. Carroll, D.O.
- Courtney Gardner, M.D.
- Susan Kindel, M.D.
- Carrie Marfione, R.N., F.N.P.-C.
- A. Gregg McLanahan, Jr., M.D.
- Laura A. Sette, M.D.
- Lisa Smith, M.D., F.A.A.P.
We see patients by appointment only. You can schedule an appointment by calling during office hours. If you wish more that one child to be seen, please specify this when you call so enough time can be scheduled for each visit.
We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call.
Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment. If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.
First Time Patients
- Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
- To save time, fill out our new patient forms and bring them with you.
- Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
- If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
What to Bring
- Your medical and drug insurance cards.
- A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
- Any forms that need to be completed.
Please allow 24 hours for all prescription refills. Call your pharmacy and ask them transmit the refill request to us electronically or fax the request to us at (585) 453-9240. The pharmacy will provide us with all the information needed to refill your prescription.
If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.
Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.
We admit adult patients to UR Medicine hospitals. Any child that requires hospitalization is referred to UR Medicine's Golisano Children's Hospital.
UR Medicine Primary Care - North Greece Internal Medicine and Pediatrics is part of Strong Memorial Hospital. Because of that, you may receive two separate bills for your care–one from Strong Memorial Hospital and one from your provider.
That is so because Medicare requires us to file two claims with them each time we see a patient. Medicare Part A covers your visit to this hospital facility, and Medicare Part B covers the professional services of the physician/provider who provides your treatment. Therefore, you may receive two separate bills to satisfy your coinsurance payment and deductible responsibilities.
Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.
You will be billed for any services not covered by your insurance company.
If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.
We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.
Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.
We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.