URMC / Quality & Safety / Ever Better Newsletter

Your Care Team: Committed to Nonstop Improvement

What if, every single day, hospital care was being reimagined so that it was just a little bit better? A little bit safer? A little more logical? What if it were designed in ways that so clearly showed we had our patients’ biggest (and smallest) concerns in mind, right from the start?

4/10/2015 | 0 comments

Patient Discharge Lounge Sparks Connections, Frees Up Beds

“Patients end up not wanting to leave.” That’s what Laurel Pye, nurse manager on Strong Memorial Hospital’s Surgical Trauma floor, has noticed about the Patient Discharge Lounge.

1/8/2015 | 0 comments

Rethinking Surgical Safety

Anticipating surgery is nerve-racking enough for a patient and her family—and that’s without added worries that her operating room team might be feeling frantic in the moments leading up to her procedure. Eager to “slow down” and spend time where it matters most, UR Medicine’s Perioperative faculty and staff have joined forces with their academic medical colleagues from MCIC Vermont, a hospital-owned liability insurer.

10/29/2014 | 0 comments

For Nurses, Many Hands (and a Single Handoff Tool) Make Safe Work

There’s no arguing that a big job whose tasks are divvied up among many people goes faster than if one person tackles it. But making the pieces of those tasks come back together unruffled can be tricky when they’re complex, as health issues often are. As of March, nurses at UR Medicine’s Strong Memorial and Highland Hospitals added a handoff tool in eRecord to their proverbial tool belts. The tool aggregates vital patient info--snapping together the pieces of her story for a clean handoff.

5/19/2014 | 0 comments

Surgical Oncology Patients Welcomed to New 5th Floor Wilmot ‘Hotel’

This spring the Wilmot Cancer Center opened the final floor of its vertical expansion, a space dedicated to post-surgical oncology patients who typically stay for two to seven days. On paper, this is a 27,000-square-foot light-filled space with 28 private rooms. But the experience of seeing it has the wow factor of a well-appointed hotel.

4/23/2014 | 0 comments