URMC / Quality & Safety / Ever Better Newsletter

New ‘Virtual Care Center’ Choreographs Post-Discharge Care

As hospitals around the country work hard at winnowing down readmission rates, a new grant from the Greater Rochester Health Foundation will give URMC’s Strong Memorial Hospital the chance to try a fresh approach: A “virtual care center.”

8/7/2013 | 0 comments

Rapid Response Team Intervenes Before Situations Warrant ‘Code Level’ Care

Over time, most caregivers develop a sort of sixth sense—a trained ability to notice subtle clues and anticipate when a patient might heading for a dangerous turn. And it’s Mark Ott’s job, as he heads up Strong Memorial’s Adult Rapid Response Team, to help staff hone that instinct.

8/1/2013 | 0 comments

Say Cheese! I’m Your Nurse

Sometimes, it’s the little things that make a big splash—like 5-1600’s decision a couple years back to begin hanging nurses’ snapshots in patients’ rooms.

7/29/2013 | 0 comments

Committee Taking Great Pains to Keep Patients Comfortable

Understanding, measuring, and managing pain can be slippery matters...but they're important to get a handle on. A team at Strong Memorial is taking a closer look at keeping patients comfortable, and the work finds a foothold with good communication.

7/2/2013 | 0 comments

Thumbs Up: Strong Memorial Recognized as Surgical Care Quality Leader

Excellus BlueCross BlueShield recently awarded Strong Memorial Hospital a Certificate of Excellence for achieving the overall highest performance in complying with the Surgical Care Improvement Project measures for 2012.

6/4/2013 | 0 comments