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Curbing Readmissions: Tricky Business, but URMC Named ‘Top Performer’

When it comes to the thorny problem of cutting hospital readmissions rates, a new report cites URMC as a top performer. In early October, leaders from “Best Practices for Better Care”—a patient quality- and safety-improvement initiative quarterbacked by both the University HealthSystem Consortium and the Association of American Medical Colleges—reached out, asking URMC leaders to spill their secrets for success.

10/11/2013 | 0 comments

Scores Prove: Hospitalists Paving Way for Better Patient Experience

As chief of URMC’s Division of Hospital Medicine, Andrew Rudmann, M.D., and fellow hospitalists are looking to make the hospital more intelligible, and a little smaller. Their techniques—handing business cards to patients, calling home to “check up” after they’ve left— are certainly creative. More importantly, they’re working.

9/13/2013 | 0 comments

Rapid Response Team Intervenes Before Situations Warrant ‘Code Level’ Care

Over time, most caregivers develop a sort of sixth sense—a trained ability to notice subtle clues and anticipate when a patient might heading for a dangerous turn. And it’s Mark Ott’s job, as he heads up Strong Memorial’s Adult Rapid Response Team, to help staff hone that instinct.

8/1/2013 | 0 comments

Say Cheese! I’m Your Nurse

Sometimes, it’s the little things that make a big splash—like 5-1600’s decision a couple years back to begin hanging nurses’ snapshots in patients’ rooms.

7/29/2013 | 0 comments

Thumbs Up: Strong Memorial Recognized as Surgical Care Quality Leader

Excellus BlueCross BlueShield recently awarded Strong Memorial Hospital a Certificate of Excellence for achieving the overall highest performance in complying with the Surgical Care Improvement Project measures for 2012.

6/4/2013 | 0 comments
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