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UR Medicine / For Referring Physicians / ePartner/eRecord


ePartner/eRecord For External Users

UR Medicine uses eRecord (Epic), a fully integrated electronic health record system. eRecord has dramatically changed and streamlined the way we work in our hospitals and outpatient clinics, improving patient safety and quality of care, and serving as an important way to connect with our community providers.

Important Security Requirement

"Two-Factor Authentication" (DUO) is a requirement for all URMC faculty, staff, vendors, and community partners like yourself to ensure the privacy of patient information. Like most institutions in America, we are experiencing increasing and persistent attacks on our secure network. More sophisticated methods are needed to verify the identity of those logging into our clinical systems to keep all of our information safe and secure.

You and your staff will need to verify your identity a second time when you access ePartner or eRecord, or when you connect to the URMC network through VPN. This two-factor authentication technology is very similar to that used by banking and financial institutions, where you enroll a device (mobile phone, landline phone, tablet) and indicate a method to verify your identity (phone call, text message, or through a smartphone app). Enrollment is required to ensure uninterrupted access to ePartner or eRecord.

Learn more about what you need to do.

Change URMC Password (Annually) 

To continue to safeguard online information, URMC requires an annual password change.  You will receive an email to update your password from us. To update your password go to:

*Important: You will also need to reset the passwords on your mobile device for URMC email, wireless, and VPN in order for each to function.

Read more information on URMC’s password policy.