UR Medicine / For Referring Physicians / ePartner/eRecord / Contact Us Contact Us For general questions about eRecord or ePartner, contact UR Medicine's Regional Liaison: Melissa Shaw at (585) 506-4652 or email Melissa_Shaw@URMC.Rochester.edu. For help with URMC network or other clinical system accounts (pw resets, remote access, etc.), contact Melissa Shaw at (585) 506-4652 or email Melissa_Shaw@URMC.Rochester.edu. For questions about getting eRecord as your private office EMR, contact Nancy Bales at Nancy_Bales@urmc.rochester.edu.