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Strong Memorial Hospital / Services & Amenities / Interpreter Services
 

Interpreter Services

High quality, compassionate health care depends on clear and thorough communication. In fact, we believe every patient and family member has the right to be able to communicate easily with members of their medical care team. If you are Deaf, Hard of Hearing, or a non-English speaking patient or family member we provide access to several types of interpreter services, at no personal cost to you:

  • Professional Spanish and American Sign Language interpreters are available 24 hours a day, 7 days a week for interpretations.
  • In-person foreign language interpreters are available through contracted service partners for many languages commonly encountered in our community.
  • Access to over 200 other languages is available with live, over-the-phone interpreters through our telephone service. View a chart with the languages commonly spoken in your community.
  • Assistive listening devices and a closed-captioned TV are available for patients who are Deaf or Hard of Hearing. Video phones are also available. Please read about our page on Patients that Need Accommodations for instructions on how to obtain a video phone.
  • CART (Communication Access Realtime Translation) services, also known as live captioning, are available to our deaf and hard-of-hearing patients who do not use American Sign Language. Services available upon request.

If you would like to express your interpreter preferences for your healthcare appointments, please contact us at: Interpreter_Services@urmc.rochester.edu, and let us know how we can best serve your needs.

If you are a Deaf or hard-of-hearing employee/ learner at URMC who needs an ASL interpreter or captioning service, please email DPIS or fill out the redcap form. You may call DPIS at (585) 273-1462 or VP (585) 371-5215.

Please call the Office of Interpreter Services at (585) 275-4778 to request an interpreter or ask any questions. For more information you may also view our printable brochure and contact card.

Our ASL Interpreter Patient Care Team

Manager
Morgan Underwood
Manager

Megan C.
Megan C.
Lead, Sign Language Interpreter Services


 

 

Tanya
Tanya A.

Anthony B.
Anthony B.

Jennifer B
Jennifer B.

Stacy
Stacy B.

Joyce
Joyce C.

Debra
Debra C.

Jeanette
Jeanette C.

Julayne
Julayne F.

Michael F
Michael F.

Sam G.
Sam G.

Jennifer H.
Jennifer H.

Will H.
Will H.

Nathan
Nathan H.

Adrian
Adrian K.

Photo Not Available
Cody M.

Joshua M
Joshua M.

Judy
Judy M.

Jon
Jon P.

Kate
Kate P.

Keven
Keven P.

Danny
Danny R.

Julia
Julia R.

Lindsey
Lindsey R.

Melina R
Melina R.

Sarah
Sarah S.

Martha
Martha S.

Catherine
Catherine S.

Jessica
Jessica S.

Jessica S.
Jessica Z.

Jill S
Jill S.

Amy Jo
Amy Jo T.

Jill T
Jill T.

Katherine
Katherine W.

Our Spanish Interpreter Team

Jason Hubbard
Jason Hubbard
Manager, Spanish & Foreign Languages

Victoria Ramos-Rodriguez
Victoria Ramos-Rodriguez
Lead, Spanish & Foreign Languages

 
 

Jesus B.
Jesus B.

Photo Not Available
Rosangela B.

Dailibea C.
Dailibea C.

Diana C.
Diana C.

Liliana C.
Liliana C.

Photo Not Available
Radames C.

Sara D.
Sara D.

Photo Not Available
Mara F.

Rina Beatriz F.
Rina Beatriz F.

Danneyi G.
Danneyi G.

Photo Not Available
Ginger H.

Photo Not Available
Isaura H.

Sandra L.
Sandra L.

Laura Ma.
Laura Ma.

Photo Not Available
Laura Mo.

Photo Not Available
Yanira O.

Photo Not Available
Aurora R.

Photo Not Available
Johary R.

Photo Not Available
Miguelina R.

Photo Not Available
Nilsa R.

Patricia R.
Patricia R.

Victor R.
Victor R.

Alfredo S.
Alfredo S.

Photo Not Available
Estephannia V.

Our Deaf Professional Interpreter Team

Elizabeth
Elizabeth B.

Photo Not Available
Brianna C.

Photo Not Available
Michael C.

Lauren
Lauren D.

Photo Not Available
Patti G.

Amanda
Amanda K.

Leslie
Leslie K.

Chris
Chris M.

Jacquie
Jacquie N.

Valene
​Valene P.

Emily
Emily S.

Alyssa
Alyx V.

Photo Not Available
Trisha Z.