URMC / Web Services / Customer Support / Kentico / Frequently Asked Questions Frequently Asked Questions (FAQs) Q: Why can't I see the editor tools to edit my page? A: You must check out a page before you can edit it. Q: When I navigate to my page in Kentico and click "Check out," a different page is checked out. What happened? A: First, make sure that the document you wish to edit is selected in the content tree before clicking "Check out." Kentico will only check out pages selected in the content tree, not pages you navigate to in CMS Desk. Q. When I preview my changes and then click on a link on the preview page, I get an “access denied” error. What gives? A. By design, the internal links on a preview page will not work. This is because a preview is meant to be only temporary. Note that links to non-URMC (external) websites will work on a preview page. Q. What happens to the pages under a parent page if I delete the parent? A. When you delete the parent page, all children pages that live under it will also be deleted. Kentico will not give you a warning. To preserve the child documents, move them up in the content tree before deleting the parent. Q. How do I remove a style or heading? A. To remove a style, place your cursor anywhere on the text where the style is displaying, then go under the "Style" pulldown menu and choose the style again. This acts like a toggle. To remove a heading, place your cursor in the heading, go under the "Normal" pulldown, and select "normal." Q. I'm trying to link a new PDF, I keep getting the error message: "You are not allowed to create page of type 'cms.file' in required location." What is happening? A. All PDFs are stored in the Media Library. You will get the following error message if you are trying to upload a PDF to the content tree instead of the Media Library: To link a PDF, first highlight the text you want to link, click the Insert Link icon, and make sure you click on the Media Libraries tab, not the Content tab. Then find your PDF on your computer and click Save & Close.