Visiting the NICU
As of August 25th at 8 a.m., visitor restrictions at Golisano Children's Hospital have changed,
in accordance with the New York State Department of Health. We appreciate your support.
Read the updated visitation guidelines for each area of the hospital.
January 2022: Given the high transmissibility of the COVID Omicron variant, cloth masks are not permitted in UR Medicine hospitals, on- and off-site ambulatory clinics, clinical labs, and clinical research areas. To keep everyone safe, medical masks must be worn and will be provided upon request.
Visit "Coronavirus Information for Families" for updates and resources.
Virtual Tour of the Gosnell Family Neonatal Intensive Care Unit. Este video también está disponible en español.
To promote family-centered care of infants in the NICU, parents/primary care givers are encouraged to spend as much time as possible with their baby. For all other family members the NICU visitation policy was designed to promote family-centered care while also keeping your baby's safety and comfort in mind. If you have any questions or concerns, please feel free to speak with anyone from your baby's healthcare team. We hope to make your family’s visit as meaningful and supportive as possible.
Parents are welcome in the NICU 24 hours a day.
Grandparents are welcome to visit 24 hours a day when a parent/guardian is unable to be there. They may not participate in medical rounds.
- Please check in with the secretary daily before entering the NICU. To maintain a quiet environment for healing and growing and to protect privacy, please avoid talking or lingering in the hallways. The NICU family lounge and waiting area are always available to you.
- To protect your baby from infections, everyone must wash their hands and arms for 3-minutes before entering the NICU.
- The NICU welcomes 2 visitors for each family (not on the "Family Support" list) each day. Visitors are welcome to visit with a parent/guardian present between the hours of 11 a.m. and 9 p.m.
- You are welcome to have 4 people per family in the unit at a time. (Visitors must be over the age of 14.)
- We would like to keep the NICU a quiet and restful place for all babies. Please switch your mobile device to silence or vibrate mode while in the NICU.
- Food is allowed in the family lounge only. You are welcome to have covered drinks in your baby's room.
- Sleeping arrangements can be made for one parent/guardian in the patient room. If choosing to sleep in the room, please expect interruptions due to the frequency of assessments and 24 hour care being given to your child. Please speak to your social worker or your nurse regarding all sleeping options available to you.
- Visitors who have colds, coughs, vomiting, diarrhea, fever or other infections may not visit because this may be harmful to your baby. You should also know that the NICU visitation policy may be amended during seasonal flu epidemics or for concerns within the Rochester community that mat limit family and friend visiting.
- The NICU team may need to ask family and visitors to leave briefly for some patient care or procedures.
- Any exceptions to the NICU Visitation Policy will be approved by NICU leadership.
- 11:00 a.m. - 6:45 p.m.
- 7:45 p.m. - 9:00 p.m.
Before a Sibling Visit
In anticipation of a sibling visit to the NICU, please:
- Obtain a copy of immunization records for each brother and/or sister 3 years old and older (up to school age) who will be visiting.
- Bring the immunization records to the NICU for our nursing staff to review.
- Call ahead and pre-arrange with your baby’s nurse:
- Wegmans Nursery in the Golisano Children's Hospital: (585) 275-7150.
- Strong Nursery: (585) 275-2267.
- Complete a “Sibling Visitation Health Screen” questionnaire for each child. Forms are available from the Unit Secretary.
- Limit sibling's visitation time to a period that is developmentally appropriate for the sibling. 30 minutes maximum.
- Plan to have adequate adult supervision of all brothers and sisters who may be visiting.
Big brothers and sisters can take an online tour to prepare for a visit with their new sibling!
Take the NICU Sibling Tour!
Note: At all times, medical and nursing staff reserve the right to ask visitors to leave if the need arises.