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Golisano Children's Hospital / NICU / For Parents


Parent Information

Parents are key members of the NICU team.

Our goal is to involve you as fully as possible in the care of your baby. We hope the following information will help.

Caring for Your Baby in the NICU

Feeding Your Baby

We begin to give your baby milk as soon as his or her condition allows. Many babies, especially those weighing less than 1500 grams (3 pounds, 5 ounces), are often fed through a feeding tube at first. When your baby is ready, he or she will begin feeding by mouth. For mothers providing breast milk and who desire to nurse, we will help support your baby's initial feedings at the breast. Nurses and lactation consultants will help support you when feeding your baby, as often babies in the NICU have unique needs when learning to feed.

Breastfeeding and Lactation Support

  • Breastfeeding and Lactation Support for Mothers
    Milkline: (585) 276-6455 (MILK)
  • Lactation support is available in the hospital, 7 days a week. Bedside nurses can page the lactation consultant for you in the NICU. If you are on one of the delivery units you can contact Lactation directly through the Get Well Network. You will be taught to use the Get Well Network upon admission.
  • The UR Breastfeeding Clinic has support groups and baby cafes throughout the Rochester area. The lactation consultant can help guide you.

Holding Your Baby

Being able to hold your baby is an important part of bonding. Skin-to-skin care, sometimes called kangaroo care, is a special way parents can hold and bond with their baby. It also has benefits for your baby such as helping to keep them warm and reducing stress. It may not be safe to move your baby out of bed; please check with your nurse about other ways you can care for and comfort your baby.

Clothing and Toys for Your Baby

You may bring outfits, hats, and special blankets. While your baby is in the isolette, he or she will just be wearing a diaper, so we may better observe him or her.

Infant stimulation is necessary for your baby’s growth and development. Toys or gifts you can bring for your baby include:

  • Books
  • Small rattles – cloth and plastic
  • Pictures of family members and those colored by brothers and sisters

Remember, the isolette is small. Also, remember to label items with your baby’s name.

NICU Family Support

Parents of previous NICU babies offer support for our current NICU families.

NICU Phone numbers

Calling the NICU

Wegmans GCH Tower: Phone (585) 275-7150
Strong (3-3400): Phone (585) 275-2267

Caring for your baby in the NICU

Preparing for Discharge from the NICU

Visiting the NICU


Take the online tour for siblings!

Preparing for Discharge from the NICU

When Your Baby is Ready to Leave the NICU

On the day your baby is admitted to the NICU, we like to begin thinking about the day you will take your baby home. We want you to start talking, singing, and reading to your baby as soon as your baby is stable. We would like you to join in the baby’s care by changing the baby’s diaper, taking the baby’s temperature, and talking with the nurse about your baby’s care. We want you to have a chance to feed your baby many times before you take your baby home. We have daily classes so you can learn about baby care. We will teach you special things you need to know about your baby before you take him or her home. Your baby may need to go home with medicines, and we will teach you how to give those. Your baby may need special equipment, and we will teach you about that before you take your baby home. If there is anything special you want to learn (like infant CPR), let us know and we will teach it to you.

VIDEO - How to Fortify Breastmilk When Preparing at Home
Video shows how to fortify breastmilk with formula powder according to the recipe provided at discharge: materials needed, steps of the process, and reminders about storage.

The staff of the NICU looks at many factors to determine when a baby can go home. All signs are positive when your baby is able to:

By visiting your baby regularly, you can work with our staff in planning for your baby to go home.

As soon as you know who your baby’s doctor will be after he or she goes home, tell us. If you don't have a primary care physician for your baby, our staff can help you find one. We will talk with your baby’s doctor so he or she will know your baby was in the NICU and what happened while your baby was with us.

Transferring to Another Medical Unit

Your baby may be well enough to leave the NICU, but might not be ready to go home with you. Although your baby may not need intensive care he or she may still need special care. Your baby may need antibiotics, time to gain weight and grow, or more monitoring for apnea and bradycardia. In these cases, he or she may be transferred to the newborn nursery/birthing center, to one of the pediatric floors at the Golisano Children’s Hospital or even to another hospital.

Although we would like to have each of our babies discharged home, this is not always possible. The NICU at the Golisano Children’s Hospital is the only Neonatal Intensive Care unit for a 14-county region. Transfer to a special care unit at a community hospital or to one of the pediatric floors allows a family the opportunity to transition to home.

Many families are nervous about the transfer of their baby to a regional hospital This is a common feeling related to meeting a new medical team, becoming familiar with a new hospital, and leaving behind a familiar nursery with familiar faces. Transferring your baby to a hospital closer to your home can be a positive experience. The atmosphere at most of the regional nurseries is less hectic than that of the NICU. This is a wonderful opportunity to get to know, cuddle, and enjoy your baby prior to his or her discharge to home.

Car Seats

As of November 1st, 2019 all children in New York State must remain rear-facing  until their 2nd Birthday, or until they reach the maximum height and weight limits for their car seat. All children must be restrained in an appropriate child restraint system while riding in a motor vehicle, until they reach their 8th Birthday, per New York State law.

The 2019 American Academy of Pediatrics recommends that children remain rear-facing as long as possible or until they reach the height and weight limits of their car seat. Children should then transition to and remain in a forward-facing 5 point harness as long as possible, or until they reach the height and weight limits of the car seat.  Children should then transition to a booster seat, and remain in that until they reach about 4 feet 9 inches, usually between 8-12 years of age. All children should ride in the back seat of vehicles until their 13th Birthday.

Visiting and Calling the NICU

Calling the NICU

  • You can call the NICU 24 hours a day.
    • Wegmans GCH Tower: Phone (585) 275-7150
    • Strong (3-3400): Phone (585) 275-2267
  • The nursing shift change is from 6:45–7:45 a.m. and 6:45–7:45 p.m. If there is any serious change in your baby’s condition, we will call you as soon as possible.
  • We ask that parents make all phone calls concerning their baby and then relay the information to family members. Keep in mind that we do not give information to family members or friends.

Parking Expense

We encourage you to visit your baby frequently. There are several services to help you lower the cost of parking. Read more parking information.
If the parking cost is a financial hardship, check with the NICU social worker for transportation assistance.

Getting More Information

Our staff is available to answer your questions and we want you to understand everything we are doing for your baby. We know sometimes we tell you so much that it's hard to remember everything. Ask your baby’s nurse for more information.