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URMC / Complex Care Center / For Patients / Billing & Insurance

Billing & Insurance


  • We are committed to providing excellent health care for everyone. We accept most types of insurance including Excellus Blue Cross-Blue Shield, MVP, Aetna, Medicare, and Medicaid, as well as others. 
  • Please notify our office if your insurance coverage changes.
  • Bring your insurance card with you to each appointment; we will need any new information printed on your insurance card.
  • Financial hardships should never stop you from getting the medical care you need. Please visit the Financial Assistance website or call: (585) 784-8889


  • Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card. You now have the ability to pay your hospital or physician bill online at Online Bill Pay.
  • You will be billed for any services not covered by your insurance company.
  • If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.