Teaching During Times of Disruption

Tech Support for Instructors

• For Zoom assistance contact the Miner Library Computing Center Help Desk.
• For routine requests: rochesterhelp@freshdesk.com
• For urgent support questions: (585) 275-9014

FAQ Guide: Teaching During Times of Disruption

Tech Support for Students

• For immediate assistance call (585) 275-6865.
• Assistance is also available via the Computing Center ticketing system by sending email to CCDesk@urmc.rochester.edu.

FAQ Guide: Learning During Times of Disruption

Center for Experiential Learning

• Design a virtual standardized patient experience, contact Kelsey Sherman or Tom Weber.
• Design a simulation experience contact, Kimberly Buholtz
• Certify your virtual continuing education activity; contact CMECertification@URMC.Rochester.edu
• Browse current on-demand course offerings and check the status of live conferences and events
• Contact any one of our team members for questions or support.

Resource Scheduling: Event and Classroom Management

• Cancel, confirm, or update a meeting room and event requests; contact CELResourcescheduler@URMC.Rochester.edu  
• Access to special spaces and resources, please schedule an appointment.
• Spaces that are Fully Zoom Capable – Camera(s) and Mic(s)
  • ​Class of ‘62​
  • K-207​
  • Hawkins
  • Northeastern
  • Natapow​​
  • Louis Slaughter

Miner Library

Miner Library’s expert staff is available to help you with remote access to Library resources and services, remote teaching and learning assistance, and computing & Zoom tech support.

• Library Hours
• Access library digital collections remotely through a VPN connection or authentication with Active Directory or NetID credentials. For assistance, contact miner_information@urmc.rochester.edu.

• Expert literature searching for clinical and research needs via zoom, chat, or email. Submit requests through Ask A Librarian.

• Appointments for online research consultations with librarians available through Ask A Librarian.

• Interlibrary Loan service - submit requests in ILLIAD interlibrary loan system. For questions, contact MinerILL@urmc.rochester.edu.

• History of Medicine Reference assistance via email or Zoom by appointment. Provision of digital or photocopied items at the discretion of the curator. Please contact the Curator, Meredith Gozo or (585) 275-8827.

IIE Instructional Technology Services

• For information on our upcoming workshops, visit our Upcoming Workshops Offered to Support Faculty page.
• For Zoom assistance email CCDesk@urmc.rochester.edu
• For instructional design and development, or if you are thinking about how to move your content online contact Lisa Brown