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UR Medicine / Life-Work Connections Employee Assistance / Faculty & Staff Services

Faculty & Staff Services

University employees and their household members are eligible for EAP services, which include up to 5 visits per person in the household. In addition, we publish employee news and tips that feature information specific to University employees.

How We Can Help

Employees and their family members can turn to EAP for help with many personal and work-related issues, including:

  • Problems with a supervisor or coworker
  • Depression
  • Anxiety
  • Grief and Bereavement
  • Family/ Marriage/ Relationship issues
  • Drug / Alcohol Dependency

Learn about our services specifically for supervisors.

Services Include:


Connection to a Qualified Counselor

Our experienced Employee Assistance Program professionals will give you guidance and resources for coping more effectively with a variety of personal and work-related challenges. EAP’s providers have a master’s degree/license in either Mental Health Counseling, Social Work or Marriage and Family Therapy. Some staff also are Certified Employee Assistance Professionals.


Provider Network / Referrals

EAP has developed a network of providers and other resources to ensure you receive the highest level of care. If you or your family member require more than the contracted number of visits or more urgent care is required than that provided by EAP, you will be referred to a resource that meets your individualized needs.


Critical Incident Response

A “critical incident” is an event that has the power to overwhelm usually effective coping mechanisms. When a critical incident occurs, both the organization and its employees are impacted. EAP offers an immediate, highly sophisticated response to critical incidents to enhance and support the resilience of the organization and its employees and to facilitate return to work productivity.


Quality Counseling & Assessment

We're dedicated to providing highly focused, confidential, and goal-oriented counseling. Individual case management, including follow-up, ensures appropriate and successful treatment. An EAP professional will evaluate your specific needs and recommend the appropriate form of treatment. This may include short-term counseling at EAP and/or a referral to resources in the community.


Work/Life Balance Resources

We provide resources for achieving work/life balance, including child/eldercare resources, financial and legal consultations, and referrals through our network of specialists.


Management Support

We offer on-site services for supervisors, including consultationsworkshops and trainingreferrals, and critical incident response.

Legal Statement

The Employee Assistance Plan for Faculty and Staff of the University of Rochester includes only the Life-Work Connections/EAP services. Biometric screenings, the Personal Health Assessment, lifestyle and condition management programs, Behavioral Health Partners, flu shots, and the 24/7 Nurse Line are part of the University health care plans.

This document provides only a summary of some of the features of these plans. Detailed information on the plans is available on the Benefits website or a paper copy of the information is available from the Benefits Office.

The University reserves the right to modify, amend or terminate the plans or programs at any time, including actions that may affect coverage cost-sharing or covered benefits, as well as benefits that are provided to current and future retirees.