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UR Medicine / Employee Assistance Program / Services / Critical Incident Response

Critical Incident Response

 

Contact Us

Call (585) 475-0432 or email 
eap@urmc.rochester.edu to learn more or schedule an appointment.

A “critical incident” is an event that has the power to overwhelm usually effective coping mechanisms. When a critical incident occurs, both the organization and its employees are impacted. EAP offers an immediate, highly sophisticated response to critical incidents to enhance and support the resilience of the organization and its employees and to facilitate return to work productivity.

UR Medicine EAP provides a multi-systemic approach to Critical Incident Response that fosters the resilience of the affected individuals and the organization. Our approach is based on an understanding of the human stress response, bereavement, and resilience; principles of crisis intervention; and the EAP's role in improving job performance and satisfaction.