Workshops & Training

Compassion Fatigue: When the Helping Profession Hurts

Compassion fatigue, moral distress, and burnout describe the emotional, physical, and psychological impacts of helping others. While compassion fatigue can occur among many professions, it is common for those who work in a helping or healing capacity.  Objectives of this workshop include:

• Learn signs and symptoms of burnout and compassion fatigue
• Assess our own experiences of compassion fatigue and compassion satisfaction
• Develop skills to prevent and cope with symptoms of compassion fatigue
• Reconnect with the joys of work

Conflict Resolution Skills

Conflict is a naturally occurring experience at work, and does not have to be a negative experience. Effective conflict resolution can lead to necessary growth and changes. Objectives of this workshop include:

• Expand understanding of conflict
• Explore causes of conflict
• Consider various conflict resolution styles, and determine appropriate styles for a situation
• Learn skills for effective conflict resolution

Coping with Work and Family Stress

Effective stress management helps us break the hold that stress has in our work and family lives, helping us become happier, healthier, and more productive. Objectives of this workshop include:

• Discuss contributing factors to stress
• Explore how our perceptions to events can influence stress levels
• Increase awareness of behavioral, emotional, and physical responses to stress
• Identify and practice skills to mitigate stress at work and at home

Dealing with Difficult Behavior

Managing challenging customers, clients, co-workers, or family members requires skillful responses. By increasing our understanding of “difficult people,” we can increase our ability to respond effectively and calmly. Objectives of this workshop include:

• Identify types of difficult behaviors that occur in the workplace
• Apply strategies to manage difficult behaviors
• Reflect on our own attitudes, behaviors, and reactions to difficult behaviors 

Developing Resiliency While Moving Through Change

Changes at home and in the workplace often feel challenging. Resiliency can help us adapt and recover from rapidly changing and difficult work and life challenges. Objectives of this workshop include:

• Define common responses to change
• Identify strategies to increase personal resiliency
• Practice skills to increase resiliency

EAP Orientation

The EAP orientation is a complete overview of the benefit, including understanding the services offered and how to access UR Medicine EAP. Duration: 20 minutes. Objectives of this workshop include:

• Understand services provided by EAP including counseling, critical incident responses, supervisor consults, and wellness workshops
• Review common presenting concerns addressed in EAP counseling sessions
• Learn how to access EAP services
• Ask questions about EAP benefits

Effective Communication Skills

Communication has two components: Listening and speaking. Understanding what another person says does not mean you have to agree with them, but is critical to effective communication. What we say and how we say it is the other critical component to effective communication. Develop and practice active listening skills. Learn to communicate effectively to say what you mean and mean what you say.

Objectives of this workshop include:

• Review expected challenges to effective communication
• Identify the impact of emotions in communication, and how to manage them
• Learn a variety of effective communication skills to use in a variety of work situations

• Explore strategies to reduce conflictual communication

Workplace Well-being during Times of Crisis 

Trying to find well-being during the times of crisis might seem impossible. This training will focus on concrete ways to promote recovery during this time of unprecedented change and stress. Objectives of this workshop include:

• Normalize our responses to extraordinary circumstances 
• Increase physical, emotional, and psychological responses to stress and trauma 
• Identify opportunities promote recovery of stress and trauma  
• Learn resources and supports for you and your team 

Mindfulness and Meditation

Mindfulness and meditative practices help us slow down racing thoughts and calm the mind and body. This workshop introduces the benefits of mindfulness and meditation and offers opportunities to practice mediation skills. Objectives of this workshop include:

• Understand benefits of mindfulness and meditation in reducing stress
• Learn and practice simple and effective mindfulness skills
• Identify ways to incorporate mindfulness into the work day

Rethinking Work Life Balance

Rapidly changing technology and cultural norms make it challenging to find work-life balance. This workshop covers strategies to address increasingly intertwined life roles. Objectives of this workshop include:

• Understand obstacles to achieving work-life balance
• Consider new ways of understanding work-life balance
• Learn steps to bring alignment to life roles at home and work

Talk Saves Lives: An Introduction to Suicide Prevention

Talk Saves Lives is a standardized, 35-45-minute presentation that covers the general scope of suicide, the research on prevention, and what people can do to fight suicide. See a description of the program on the AFSP website. Objectives of the workshop include:

• Understand the latest data on suicide in the U.S. and worldwide
• Review research on what causes people to consider suicide as well as risk factors
• Understand protective factors that lower suicide risk
• Guidance for how to help someone in a suicidal or mental health crisis

When Substance Abuse Comes to Work

This workshop describes the basics of substance use and abuse, current trends on the topic, and an overview of warning signs of a colleague struggling with substances.  Objectives of this workshop include:

• Understand the scope of addition in the United States
• Recognize stigma associated with substance use
• Identify risk and protective factors in developing addiction
• Learn warning signs that a colleague may be abusing substances 
• Become knowledgeable about resources to address drug misuse, abuse, and addiction

Managing Finances During a Crisis

In this session, you will learn how to create an emergency budget and manage your expenses on a reduced income.  Additionally, you will receive helpful resources to help you with deeper financial issues related to debt repayment and credit.  You can also get connected to a financial counselor if needed.

Tips for Purchasing a Car

The workshop  covers topics such as budgeting for a car purchase, researching and comparing different car models and financing options, negotiating with car dealerships, and understanding the total cost of car ownership. Participants will also learn about auto loans, credit scores, and develop a solid understanding of the financial aspects of buying a car and be better equipped to make a smart purchase.

Eating Healthy on a Budget

In this class students learn the best strategies for getting the most out of their food dollar. At the same time we discuss important strategies to follow when shopping and share helpful meal planning ideas.

Planning for the Holidays – Without Breaking the Bank

Learn how to plan, prepare, and manage holiday expenses. Receive tools that will help you reduce your holiday costs and increase your holiday enjoyment.

Don’t Live for Your (Student) Loans

The average college student graduates with approximately $27,000 in student loan debt. This session will equip you with the knowledge and power to handle your student loans like a pro!! You will learn about the vast benefits of paying off your loans faster, the helpful payoff programs that are available through the federal loan program, and how to maximize your repayment efforts so you won’t ever be buried by your loans. Corresponding materials and handouts will be provided to arm you with useful tools and practical resources.

Confessions of a Shopaholic

Overspending has become a celebrated activity in our culture. Everyone likes to spend money on the latest and greatest… tablets, smartphones, smart TV’s, etc. Unfortunately, overspending can severely hinder our financial wellness and prevent us from achieving our full potential in building wealth and security. In this session you will learn how to gain control over your spending, have a correct “money mentality”, be a savvy shopper, and overcome spending problems.

Paper or plastic… Avoiding debt disaster!

Borrowing money doesn’t usually conjure thoughts of anxiety or fear, but often borrowers end up with debt “horror stories”.  The first area that many individuals get tripped up with is a credit card. In this session you will learn about the good and the bad of credit cards – rewards, interest, fees, limits and more. Find out how to use a credit card to establish your credit history, stay out of debt, and use credit the right way. You will also find out about some of the consequences of a debt disaster such as bankruptcy, judgments, and garnishments

Credit Reports, Scores, and all that Fun Stuff

The topic of credit can be daunting when you consider everything involved. With so many changes and regulations, it's difficult in this day and age to have a solid grasp of things such as credit scores, credit reports, and what is considered to be good credit. Through Credit Reports, Scores, and all that Fun Stuff consumers learn how to order their credit report, how to read their credit report, how to dispute and correct inaccurate credit reporting information, how to repair and rebuild damaged credit, and strategies for debt management.

Defeating Your Debt

It's estimated that the average American household owes almost $10,000 in credit card debt alone, representing minimum payments of almost $400 a month. Covering strategies for negotiating interest rates, negotiating settlements, and developing repayment plans, this class empowers consumers to take charge of their debt and work towards a debt-free lifestyle.

Stress and Money

Have you ever paid a bill late because you forgot the due date? Many individuals cause themselves unnecessary stress, lose money, and time by not having an organized household.  Put a stop to unnecessary fees and additional stress by creating a solid plan to manage finances and declutter your space.  This workshop will review a plan to stay organized, get your budgeting system together, and become debt fee so you can live a balanced lifestyle.

Protecting Your Personal Information

Learn how to plan, prepare, and manage holiday expenses. Receive tools that will help you reduce your holiday costs and increase your holiday enjoyment. Identity theft is one of the most pervasive crimes in our nation. It impacts individuals from all walks of life and is typically carried out by a person that is known to the victim. Criminals are continually developing new ways of farming sensitive personal information to carry out their crimes. In this ever-changing landscape of electronic transactions and information sharing technology, it's vital that we continually learn what measures we need to take to remain safe. This class lays the groundwork for what we need to do to combat identity thieves.

Dealing With Debt Collectors

When it comes to dealing with debt collectors, many consumers feel lost not knowing where to begin. This class is the perfect way to gain the knowledge and confidence needed to tackle old collection debts with skill and ease. The class covers what collectors can and cannot do, how debt collectors get paid, options for responding to a debt collector, record keeping, enlisting the help of an attorney, and options when a debt collector violates the law.

Recognizing Stress, Depression, and Anxiety in the Workplace

The area of mental health can be a confusing and scary topic to approach. This workshop covers tools to assist managers in recognizing signs of mental health distress, and strategies and resources to assist employees experiencing mental health struggles. Objectives of this workshop include:

• Understand the prevalence of stress, depression and anxiety in the workplace
• Recognize signs and symptoms of stress, depression, and anxiety
• Learn supports and resources to assist employees in distress

Using EAP in Supervision

Managers attending this workshop will improve their recognition of the relationship between personal problems and job performance, and gain a greater understanding of how EAP can be used as a productivity tool when addressing job performance concerns. Objectives of this workshop include:

• Understand EAP resources available to supervisors
• Review, recognize and reduce barriers to engagement with EAP
• Identify indicators, and possible causes, of poor performance

Work-Life Balance Starts with you as a Leader

Lack of work-life balance can contribute to burnout, compassion fatigue, and low employee engagement. Managers attending this workshop will understand components necessary to create and maintain work-life balance. Objectives of this workshop include:

• Consider the current state of work-life balance on your current team
• Assess team preferences and needs necessary to work-life balance
• Develop a plan of action to improve work-life balance for yourself and your team

Workplace Conflict: A Supervisor’s Guide

Managers will learn how and when to should intervene in conflicts, evaluate their approaches to conflict resolution and develop new skills to maximize effective outcomes. Objectives of this workshop include:

• Expand understanding of a supervisor’s role in addressing conflicts
• Explore causes of conflict, and conflict resolution styles, present on your team
• Consider conflict styles and determine appropriate style for a situation
• Learn a five-step model for effective and prompt conflict resolution