Let Us Help You Manage Your Challenges

Juggling the demands of work, family, and other obligations, can make life stressful. Employee Assistance Program (EAP) is a confidential service that provides employees and household members of our customer organizations the opportunity to discuss personal or work-related problems with a professional counselor. We have an EAP Counselor available 24 hours a day, 365 days a year for crisis situations. We’ll offer you guidance and resources for coping more effectively with a variety of personal and work-related challenges. There is no cost to employees of our customer organizations and their household members to use our services. 

How We Can Help

Employees and their household members can turn to EAP for help with many personal and work-related issues including:

  • Problems with a supervisor or coworker
  • Depression
  • Anxiety
  • Grief and Bereavement
  • Family/marriage/relationship issues
  • Drug/alcohol Dependency
  • Financial stress
  • Concerns about your child or adolescent
  • Parent/child problems
  • Stress-related illnesses
  • Mediation needs
  • Becoming a parent
  • Illness or disability

Learn about our services specifically for supervisors.


New Clients

Please download and complete our new client forms prior to your first appointment.


Download Our Forms


Once you have scheduled an appointment, new client forms can be emailed to our office at EAP@urmc.rochester.edu.

*Please note, if you are sending new client forms from a UR email address, your email is automatically secured. If you are sending new client forms from an email address external to UR, please add !secure to the subject line of your email to secure the message.

Man talking with woman doctor using a tabletCan't make it to one of our locations?

Meet with an EAP counselor via secure video conference.

Learn more about EAP Telehealth

EAP Orientation