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Employee Assistance Program

We Can Help

Juggling the demands of work, family, and other obligations, can make life stressful. Let us help you manage your challenges.

Employee Assistance Program (EAP) is a free, confidential service that provides employees and family members of our customer organizations, the opportunity to discuss personal or work-related problems with a professional counselor 24 hours a day, 365 days a year. We’ll offer you guidance and resources for coping more effectively with a variety of personal and work-related challenges.

There is no cost to employees of our customer organizations and their families to use our services. If you have questions, or to make an appointment, call (585) 475-0432.

Services Include:


Connection to a Qualified Counselor

Our experienced Employee Assistance Program professionals will give you guidance and resources for coping more effectively with a variety of personal and work-related challenges. EAP’s providers have a master’s degree/license in either Mental Health Counseling, Social Work or Marriage and Family Therapy. Some staff also are Certified Employee Assistance Professionals.


Provider Network / Referrals

EAP has developed a network of providers and other resources to ensure you receive the highest level of care. If you or your family member require more than the contracted number of visits or more urgent care is required than that provided by EAP, you will be referred to a resource that meets your individualized needs.


Critical Incident Response

A “critical incident” is an event that has the power to overwhelm usually effective coping mechanisms. When a critical incident occurs, both the organization and its employees are impacted. EAP offers an immediate, highly sophisticated response to critical incidents to enhance and support the resilience of the organization and its employees and to facilitate return to work productivity.


Quality Counseling & Assessment

We're dedicated to providing highly focused, confidential, and goal-oriented counseling. Individual case management, including follow-up, ensures appropriate and successful treatment. An EAP professional will evaluate your specific needs and recommend the appropriate form of treatment. This may include short-term counseling at EAP and/or a referral to resources in the community.


Work/Life Balance Resources

We provide resources for achieving work/life balance, including child/eldercare resources, financial and legal consultations, and referrals through our network of specialists.


Management Support

We offer on-site services for supervisors, including consultationsworkshops and trainingreferrals, and critical incident response.