Skip to main content
Explore URMC

UR Medicine

UR Medicine / Employee Assistance Program

Employee Assistance Program

We Can Help

Juggling the demands of work, family, and other obligations, can make life stressful. Let us help you manage your challenges.

Employee Assistance Program (EAP) is a free, confidential service that provides employees and family members of our customer organizations, the opportunity to discuss personal or work-related problems with a professional counselor 24 hours a day, 365 days a year. We’ll offer you guidance and resources for coping more effectively with a variety of personal and work-related challenges including:

  • Problems with a supervisor or coworker
  • Depression
  • Anxiety
  • Grief and Bereavement
  • Family/ Marriage/ Relationship issues
  • Drug / Alcohol Dependency
  • Financial stress
  • Child/Adolescent issues
  • Stress-related illnesses
  • Mediation needs
  • Becoming a parent
  • Illness or disability

We also offer consultation to supervisors and managers to assist in addressing employee/team challenges. EAP will work with you to assess the issues and provide short term-counseling and referrals to additional resources as appropriate.

Our program provides free assessment, short-term counseling, training, and referral services. There is no cost to employees of our customer organizations and their families to use our services. If you have questions, or to make an appointment, call (585) 475-0432.

For UR Employees

UR Medicine EAP offers services to UR Employees. Read more about these services on our UR Employees page.


Contact Us

To learn more or schedule an appointment, call:

(585) 475-0432

or email us at:

Prior to your first visit, please download and complete new client forms.

video conferencingWe now offer telehealth video conferencing. To take advantage of this service, you must sign our telehealth consent form