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Kessler Burn & Trauma Center
Rochester Strong Memorial Hospital


601 Elmwood Avenue
Rochester, NY 14642

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The Kessler Burn & Trauma Center is a 19,000-square-foot, world-class Intensive Care Unit (ICU) for adults. The Kessler Family ICU is strategically located directly above the Emergency Department at Strong Memorial Hospital. Located one floor above the Kessler Family ICU, is a Pediatric Intensive Care Unit (PICU). Currently, the Kessler Burn Center is the only center in the Rochester area capable of treating children with burns.

The Kessler Burn Center is among the nation's finest burn units. It provides holistic care to critically injured burn patients from the point of injury to long-term care.

The Kessler Trauma Center treats over 3,000 people a year with severe blunt and penetrating injuries. We are Western New York's largest and Rochester's only trauma center.

Patient & Visitor Information

We welcome you to visit between 11:30 a.m.–8 p.m. every day. However, please try to avoid coming between 3–4 p.m. and 7–8 p.m. This is when our nurses change shifts. They need to exchange reports and update each other about each patient’s condition. So, they won’t be able to speak with you about your loved one.

Visiting hours in the Kessler Family ICU differ from other areas. Check with the ICU nursing staff for specific information.

Sometimes we may ask you to wait in the waiting room for a short time before your visit. We will do this only if we’re in the middle of helping the patient, such as giving a bath, or an evaluation or doing a procedure.

Visitor Guidelines

You can help us provide the highest quality care for our patients. When you follow the guidelines below, we’ll be able to create the most peaceful, respectful, healing environment for your loved one. Of course, we try to be as flexible and accommodating to your needs as possible.

  • Visitors must be 12 years or older.
  • Two visitors at a time are allowed at the bedside.
  • If we ask you to step out for a minute or wait before seeing your loved one, wait in the waiting room.
  • We’re happy to discuss your loved one’s condition with you any time except during nursing shift changes (3–4 p.m. and 7–8 p.m.).
  • Do not use cell phones anywhere in the Burn/Trauma bay. They interfere with equipment we use to monitor patients’ vital signs.
  • Please use the phones in the visitor’s lounge. The phones in the Burn/Trauma bay are for hospital staff only.
  • Please do not bring or send fresh flowers or fruit.

Appoint a Family Spokesperson

We understand that you and everyone in your family want to know how your loved one is doing, and want updates as often as possible.

That’s why we ask you to appoint a family spokesperson who will get all medical and nursing updates, and share the information with the rest of the family. This is a very efficient way to improve communication, ensure confidentiality, and help our staff focus their time.

Your family spokesperson will be the only person who may phone us for updates about the patient’s condition. He or she can call anytime, except during nursing shift changes (when the nurses ending a shift are busy updating those who are starting the new shift).

Shift changes are:

  • 7–8 a.m.
  • 3–4 p.m.
  • 7–8 p.m.
  • 11 p.m.–12 a.m.


Our goal in treating burn patients is to help them recover as fully, quickly, and comfortably as possible. That's why the burn treatment team stays by the patient's side throughout the entire treatment process.

The process begins with extensive evaluation and resuscitation procedures during the first three days after injury. During this acute phase, we concentrate on helping the patient be as comfortable as possible, providing fluids and checking for other related injuries and conditions.

Throughout the healing process, we use the most advanced technologies and innovative treatments available, such as skin grafts and vacuum-assisted closure techniques (VAC). Other important components of the healing process are hydrotherapy, wearing pressure garments, rehabilitation, and nutrition.