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Pediatric Transport Program

To Arrange for Transfer of a Patient From Another Facility

Transfer Center

  • To make arrangements for transferring a patient to Golisano Children’s Hospital at URMC call:
    • Toll free: (800) 499-9298
    • Phone: (585) 273-4344
    • Phone: (585) 275-4999
  • To speak directly with the Transport Nurse regarding pediatric patients currently in an ED, PICU or general inpatient unit call:
    • Phone: (585) 273-1500

* Please note that we are not licensed as a 911 provider. As such, we are unable to transport patients from physician's offices, clinics, urgent care centers or homes. If you have a seriously ill or injured child, call 911 for transport to the nearest emergency department.

The Strong Consult and Transfer Center will triage your request to the most appropriate resource. If you would like the Pediatric Transport Team to transfer your patient please tell the Consult and Transfer Center nurse and you will be forwarded directly to the Pediatric Transport Team.

The Golisano Children’s Hospital Transport Program at URMC provides an extension of the Pediatric Critical Care Unit to remote locations throughout the region. The transport team coordinates and provides transport services to Golisano Children’s Hospital for critically ill or injured children. Our team operates 24 hours a day, seven days a week and is responsible for the resuscitation, stabilization, and the inter-hospital transfer of pediatric patients up to 19 years of age.

The Transport Team

The Critical Care Transport Team includes a Pediatric Transport Nurse, a Pediatric Transport Respiratory Therapist, a Paramedic, and, as necessary, a Pediatric Critical Care Physician. The team manages critically ill children with a wide range of conditions including respiratory failure/insufficiency, shock, cardiac compromise and congenital heart defects, seizures and other neurologic conditions, diabetic ketoacidosis, and sepsis. The team performs advanced skills, such as airway management, arterial and venous access, and renders ongoing critical care to the patient throughout the transfer process while under the supervision of a pediatric critical care physician.

The Pediatric Transport Team can care for patients requiring treatments including, but not limited to:

  • Mechanical Ventilation
  • Non-Invasive Positive Pressure Ventilation
  • High Flow Nasal Cannula
  • Continuous albuterol
  • Inhaled nitric oxide
  • Multiple drip medications
  • Continuous monitoring of multiple vital signs parameters including invasive pressures, temperature and EtCO2

Patients are transported to our Pediatric Intensive Care Unit, Pediatric Cardiac Care Center, Pediatric Emergency Department or one of our pediatric inpatient units. The majority of patients are transported in one of our critical care transport ambulances. From time to time transfer may also be completed by helicopter or airplane, taking into account the severity of illness and distance to be transported.

Information Needed by Transport Team

  • Patient name
  • Age
  • Weight
  • Chief complaint and present condition
  • Medical history and allergies
  • Vital signs and primary assessment
  • Any treatments initiated

More information at: For Referring Providers

Contact Us

To learn more about the Pediatric Transport Program at Golisano Children’s Hospital at URMC please contact the Medical Director or Transport Coordinator. We are happy to provide information, outreach education, or support for community programs. For non-emergent and general inquiries, please call (585) 276-5993.

Jeffrey Rubenstein, M.D.

Medical Director, Pediatric Transport
Division of Pediatric Critical Care
Phone: (585) 275-8138

Pediatric Transport Coordinator

Phone: (585) 276-5993

Related Link

  • For the evaluation and transport of neonates currently in a newborn nursery, NICU or mother-baby unit requiring a higher level of care contact the Neonatal Transport Team directly.