15 Canandaigua Street
Shortsville, NY 14548
We provide 24-hour telephone coverage for emergencies and urgent problems. Please call your doctor’s number and the answering service will have the doctor call you back.
Monday–Friday 8 a.m.−5 p.m.
Closed Daily for lunch 12 −1 p.m.
Limited extended hours are available. Please call for details.
At Thompson’s Primary Care Practices, our goal is to provide exceptional and compassionate health care for children and adults of all ages. We are committed to quality, personalized patient care in a pleasant environment while responding to the health care needs of our patients for information, access and service.
Our primary care services consist of practices in internal, family medicine and pediatrics. All practices are departments of and operated by F.F. Thompson Hospital.
Family Medicine practitioners care for every member of your family at every stage of life. We address the physical, emotional, mental, and social needs of children, adolescents, adults, and seniors. And we understand how family dynamics can affect each member's health and well-being.
At Shortsville Family Practice, we offer health care for the whole family.
- Newborn Care
- Adult Medicine
- Women's Health
Appointments and inquiries can be made in the following ways:
- Call the office.
- Send a note via the Patient Portal, Medent, using your username and password.
- Fill out an online request form.
Your provider will decide whether a telehealth or in-office visit is most appropriate for your situation. Insurance companies are now covering telemedicine (online video) visits to help you maintain access to care during the pandemic.
Fill out the New Patient Registration Form and bring it with your to your appointment.
Appointments are made to reserve a place for you in the schedule. If you cannot keep your appointment, please provide at least 24 hours’ notice. Your appointment may have to be rescheduled if you are late. We recommend making appointments for nurse visits such as allergy injections, having blood drawn, blood pressure checks, etc. You may be charged for missed appointments when advanced cancellation notice is not given.
Talk to your provider about your prescriptions/renewals at the time of your appointment. Make sure the provider prescribes enough medicine to get you through to your next appointment. For exceptions, allow 48–72 hours notice for prescription renewals. Please avoid calling Monday morning for prescription requests. The best time to call is between 10 a.m.–4 p.m., Tuesday–Friday.
When calling in your prescriptions, please have the following information available:
- Name of medication
- Current dose
- How often medication is taken
Billing & Insurance Information
Pay Your Bill Online
To make a payment, take advantage of our Online Bill Pay service.
Discuss Your Bill
Please call (585) 396-6865 to reach our Billing Office staff. Billing office hours are Monday–Friday, 8 a.m.–4:30 p.m.
The role insurance carriers play in the delivery of patient care is a result of today's rapidly changing healthcare environment. Some insurance companies restrict us in certain ways. Examples of such restrictions include the medications we can prescribe, specialists you may be referred to, and the frequency and type of services we provide to you.
It is always the patient's responsibility to know exactly which services are covered by the insurance plan. If you have questions about your insurance provider's coverage, we encourage you to contact the customer service representative at your insurance company prior to your appointment.
Co-payments are required before seeing a physician or having any laboratory procedures performed in our office. Visa, MasterCard, check, and cash payments are accepted at all the family practice facilities.
If you do have insurance coverage, we will submit the claim to your insurance company. You may receive a bill in the mail reflecting any outstanding balance after insurance has paid on your claim. To remain in good standing, this bill should be paid within 30 days of the invoice date.
If you are uninsured at the time of service, you must pay your bill in full at the time services are rendered. If you have an HMO insurance that does not list one of our physicians as your Primary Care Physician (PCP), you must pay for services at the time of your visit. You may contact your customer service representative at your insurance company to change your PCP.
Facilitated Enrollment services are available for uninsured patients. There are also payment options available for self-pay patients. Please ask the secretary how to arrange for these.
Patient-Centered Medical Homes (PCMH)
All of F.F. Thompson Hospital’s primary care practices are certified Level 3 Patient-Centered Medical Homes, or PCMH. Understand what certified Level 3 Patient-Centered Medical Homes, or PCMH means for you and your family.
Our medical professional teams include physicians, physician assistants, and nurse practitioners.