At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Julie is awesome

Nov 26, 2025

5.0

Julie Pum is absolutely the best. She is concerned for the whole person. She is frank about what I am doing right and what I am doing wrong. I can't say enough good things about Julie.

Nov 12, 2025

5.0

Dr. Pum is a very patient and instruct provider. She conducted with grace and professionalism.

Nov 08, 2025

5.0

All the doctors, nurses and technicians were knowledgeable, professional and easy to speak with

Oct 25, 2025

5.0

[...] I recommend Julie as a skilled and caring NP whenever I get the chance.

Oct 13, 2025

5.0

All Good

Oct 10, 2025

4.6

Very pleased with everything

Sep 14, 2025

5.0

Julie is wonderful always makes me feel like she really cares about my problems about my health

Aug 17, 2025

5.0

Julie Pum is exceptional and always concerned with my problems. She is a touch stone for me and my husband.

Aug 10, 2025

5.0

I've seen her many times and trust her opinion.

Jul 11, 2025

5.0

Excellent customer service

Jun 30, 2025

5.0

Julie did allow me to explain my issue she showed great concern for my heart health explained everything so that I could understand developed a plan for going forward

Jun 20, 2025

5.0

Julie Pum was great - very patient w/ me - very thoughtful in her handling of my questions & concerns.

Jun 17, 2025

5.0

Listened to Me and explained every aspect of my previous procedure.

Jun 13, 2025

5.0

Very nice, switched my prescription for a new prescription which is working great!

Jun 01, 2025

5.0

I always recommend Julie Pum and Highland Cardiology, as I get excellent care, am in control of my care and they are stellar in every part of the process!

May 22, 2025

5.0

I do recommend this provider. Julie Pum NP is amazing

May 03, 2025

5.0

Julie Pum is excellent

Apr 26, 2025

5.0

Julie Pum did a wonderful job of making me feel comfortable and explaining answers to any questions I had. She compassionate and gave me confidence in the decisions I had made. My husband and I liked her a lot. I would want to see her any time that I don't see Dr Pacos.

Apr 08, 2025

5.0

Everyone was.very good.

Apr 06, 2025

5.0

Julie Pum is a Good Listener.This Visit I had Several Questions regarding my Current Health Condition and Interactions with Eliquis, one of My Current Medications. Julie was Caring,Patient and Kind and Answered Each and Every Question on My List. I Love Julie, I Love her Manner and her Confidence. Julie knows her Stuff and has a Fantastic Memory. That Shows Me she Really Cares.

Mar 31, 2025

5.0

NP Pum was knowledgeable about my case, responded to my questions, and was personable and accommodating

Jan 20, 2025

5.0

Julie Plum was very, very good at explaining the pros and cons of procedures. Especially when I asked about ablation. Julie also did super with describing the current status of my heart.Julie was friendly, on time, great listener, and thorough. I enjoyed my appointment with her!

Jan 13, 2025

5.0

This doctor and nursing staff are fantastic. Even in my condition I was seeing and appreciating there care.

Jan 10, 2025

5.0

Julie Pum is excellent!! Very kind, caring, compassionate!!

Nov 21, 2024

5.0

Excellent

Aug 01, 2024

5.0

This PA is very easy to talk to, and very knowledgeable.

Jul 28, 2024

5.0

Excellent care ! Very polite and easy to talk with

May 01, 2024

5.0

Very well presented. Answered all my questions.

May 01, 2024

4.6

Julie comes across as a highly intelligent NP. She Is prepared and takes charge In a kind manner. Please give her a star for me.

Mar 23, 2024

5.0

All is good!

Jan 20, 2024

5.0

Very knowledgeable on my problem

Dec 30, 2023

5.0

Nurse Pum evaluated results of [...] protocol. She was thorough in her analysis, explained recommendation methods for a problem I raised, and was not rushed.

Nov 21, 2023

5.0

Julie is very informative, compassionate and patient.

Apr 30, 2023

5.0

She was excellent and spent so much time explaining things. I left feeling valued as a patient.

Apr 29, 2023

5.0

Julie Pum is fantastic!

Mar 21, 2023

5.0

Julie is the best.

Feb 23, 2023

5.0

Julie Pum is the best medical professional we have EVER encountered.

Feb 14, 2023

3.5

Provider never asked how I felt about medication [...]

Feb 03, 2023

5.0

I really liked this PA and have no problem talking to her because she explains things better than most doctors but with my recent heart conditions I am concerned that my doctor doesn't have the time to see me.

Dec 21, 2022

4.5

Good.

Dec 08, 2022