At University of Rochester Medicine, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URochester Medicine partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.7

Likelihood of recommending this care provider to others

4.6

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.7

Patient Comments

5.0

I see two NP providers, Ampadu and Smith-Palladino regularly at HFM, and I can not emphasize enough how both have made positive impacts in my care in their own ways and styles. I do not say this lightly, and as a person in recovery and as a member of a sexual minority, it means the absolute world to me that they listen and seem to prescribe care uniquely tailored to my specific situation, whether it is long term planning for PrEP or a routine visit for immediate symptoms. I have stayed at this practice because of these two amazing women, and I get the sense that their colleagues shine just as bright overall. I routinely refer people in recovery with healthcare access barriers or past bad experiences to HFM.

Mar 14, 2026

5.0

My provider throughly go through my concerns with me and always include me in on my options for treatment

Mar 10, 2026

5.0

My care provider does everything even more then expected. I get the best care I could ever imagine.

Mar 04, 2026

5.0

She is always caring and informative

Dec 11, 2025

5.0

She was thorough, kind and attentive

Nov 08, 2025

5.0

I have sent all of my children to my provider and I am telling all of my friends about her as well.

Aug 11, 2025

5.0

I love the way Dr. Luzann Ampadu pay attention to her patients and throughly go through the pts concerns to get to the bottom of their concerns. She seem like she really care for her patients well being

Jun 22, 2025

4.0

Dr. Ampadu was very friendly, very helpful and understanding.

Mar 29, 2025

5.0

Love my doctor

Feb 20, 2025

5.0

Luzann Ampadu, my provider at HFM, is the best health care provider I have ever had. She provides better care than [...] a past family doctor. I am satisfied with Luzann 's care and with my decision to come to Highland FM and URMC healthcare services over 30 years ago.

Oct 17, 2024

3.8

Care provider was probably good [...]

Sep 25, 2024

2.0

I had a few concerns I wanted to discuss, but provider said " I have patients waiting".

Jul 12, 2024

5.0

Luzann is wonderful-extremely smart & knowledgeable.i feel very lucky to have her.

Feb 28, 2024

5.0

Luzann is fabulous!

Feb 15, 2024