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Tracy L. Pointon, PAC

Primary Care

4.9 out of 5 stars
UR Medicine Faculty The University of Rochester Medical Faculty Group (URMFG) consists of over 900 specialist and primary care providers spanning 19 departments. URMFG is certified by the National Committee for Quality Assurance.
Accountable Health Partner Accountable Health Partners (AHP) is a network of over 2,000 community and UR medical faculty and a dozen leading hospitals throughout the region. AHP offers a full range of care.
Not Accepting New Patients

Locations

Primary Care - West Ridge - Greece

2081 West Ridge Road, Suite 205
Rochester, NY 14626

About Me

Certified Specialties

Physician Assistant - National Commission on Certification of Physician Assistants

Credentials

Education

PA | Arcadia University. 2012

Ratings & Comments

At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9 stars

During this visit, did this provider show respect for what you had to say?

4.9 stars

During this visit, did this provider give you easy to understand information about these health questions or concerns?

4.9 stars

During this visit, did this provider listen carefully to you?

4.9 stars

During this visit, did this provider explain things in a way that was easy to understand?

4.9 stars

Patient Comments

5.0 stars

First time seeing Tracy and she was wonderful

Mar 30, 2024

5.0 stars

Tracy is an excellent care provider. She is very kind and compassionate. She is very easy to talk to, and very thorough. Tracy always gets right back to me when I put a message in MyChart. I think she's great.

Mar 27, 2024

5.0 stars

Better much better

Mar 27, 2024

5.0 stars

Tracy listens and provides great feedback. Her recommendation for my ear pain provided relief. Her nutrition advice was extremely helpful.

Mar 16, 2024

5.0 stars

Excellent care.

Mar 15, 2024

5.0 stars

Tracy Pointon was very thorough with my visit. This was my first visit with Tracy. She was great!

Mar 15, 2024

5.0 stars

Always good visits never any issues.

Mar 14, 2024

5.0 stars

Love Tracy! She is always very caring and helpful!

Mar 14, 2024

5.0 stars

Relatable and kind

Mar 09, 2024

5.0 stars

I want to see Tracy from now on

Mar 09, 2024

5.0

Very satisfied with my visit. She also said if any problems call back ad she would address them quickly

Mar 06, 2024

5.0

[...]. Everything went really well.

Mar 06, 2024

5.0

Tracy was very helpful!

Mar 06, 2024

Tracy is very easy to talk to.

Feb 22, 2024

I have always felt very comfortable discussing anything with Tracy. She has never made me feel as If my medical issue, no matter how small, Is unimportant

Feb 21, 2024

5.0

Tracy was very good always very caring

Feb 19, 2024

5.0

Tracy was great alway takes the time.

Feb 19, 2024

4.2

Empathy, concern and compassion.

Feb 16, 2024

5.0

Tracy is a very caring helpful medical professional

Feb 09, 2024

5.0

Not much to improve. I've been having excellent visits over the last few years.

Feb 07, 2024

5.0

Tracy Pointon, PA is very effective and professional. I don't know their names but the men and women in the staff are excellent and friendly.

Feb 07, 2024

5.0

I was leery about switching to PAs as primary care providers. Tracy Pointon and the other PAs in this office have made that concern evaporate!

Feb 07, 2024

5.0

Excellent provider. Always takes time to listen, answer it discuss. I never feel rushed or that there are any concerns except my my health issues.

Feb 07, 2024

5.0

[...] They try to do everything they can to address all my concerns [...].

Feb 05, 2024

5.0

I love this office & appreciaete that I feel as though I have a part in my care. They do everything to ensure I'm comfortable with my care plan, my decisions regarding medications & my concerns that may require additional testing. I believe that we have to be our own advocate & the office seems to be comfortable in letting me lead in that role for my care

Feb 05, 2024

5.0

The care and concern about the providers the Dr Herbowy Tracy and Casey only are amazing. They are all very attentive and wonderful, just too bad. They're not taking new patients.

Jan 20, 2024

5.0

[...] The office staff and doctors are fantastic.

Jan 17, 2024

5.0

Great service.

Jan 16, 2024

5.0

She listened, provided options, and let me choose which path to take.

Jan 06, 2024

5.0

Tracy was great. She was thorough and attentive. The nurse was very friendly and comforting. The check out nurse was very helpful and offered advice about finding a provider for my daughter..I just don't remember the nurse or check out persons names.

Jan 05, 2024

5.0

[...]. It was great

Jan 05, 2024

5.0

It's always a great visit everyone is so caring and understanding and they work hard to find and fix my complex medical issues I'm great full for having the best doctors in town

Jan 04, 2024

5.0

Care giver always listens and reacts to any concerns

Jan 02, 2024

5.0

Tracy is the best!! Professional. Personable! Empathetic! Knowledgeable! A credit to her profession & the U of R!!

Dec 16, 2023

5.0

All good comfortable experience!

Dec 16, 2023

5.0

Everyone in the office does a great job.

Dec 08, 2023

5.0

Tracy is attentive and patient whenever I have an appointment with her. I'm comfortable asking her any question that I may have. I had an unexpected stay at the hospital during the summer. Tracy stopped by while she was making rounds. It was great to see a familiar face along with someone who was familiar with my health concerns.

Dec 08, 2023

5.0

Thanks to everyone.

Dec 08, 2023

5.0

Tracy is excellent!! Takes her time to review all my history etc.

Dec 07, 2023

5.0

Tracy Pointon always listens to me clearly, answers my questions, and provides advice and suggestions as needed.

Dec 06, 2023

5.0

[...]. Everything is great.

Dec 06, 2023

5.0

Tracy Pointon - Always respectful, helpful, and nonjudgemental. I feel I can ask her anything which is important when discussing your health.

Dec 06, 2023

5.0

No complaints

Oct 09, 2023

5.0

As "great" as a doctor visit could be described. Felt listened to, didn't feel rushed to get me out the door. Spoke frankly, I greatly appreciate PA Pointon's time and care during my visit.

Oct 09, 2023

5.0

Tracy Pointon is an outstanding P.A. !!

Oct 07, 2023

5.0

Good discussion about my health, care and my overall well-being.

Oct 05, 2023

5.0

Tracy Pointon is always warm, caring, and professional. She provides top-notch medical care.The nurse was also very personable, but I don't remember her name.

Sep 29, 2023

5.0

I love this office and staff

Sep 28, 2023

5.0

All I have to say is Tracy is awesome, and the whole staff there is awesome as well. Treated me with respect and dignity and very thorough examinations, thank you so much

Sep 28, 2023

5.0

It feels very comfortable in this office; that they care about us.

Sep 26, 2023

5.0

Tracy, she is pretty amazing. Love working with her.

Sep 25, 2023

5.0

Thank you to everyone.

Sep 21, 2023

5.0

[...]. Tracy was a tremendous help to my family and I as we navigated through my successful recovery. Each member of my family and I are grateful for the care that Tracy and everyone in her office provided during the last two months.

Sep 21, 2023

5.0

Tracy always responds to MyChart messages.

Sep 20, 2023

5.0

Helpful and thorough.

Aug 29, 2023

5.0

Everyone treated me equally well

Aug 23, 2023

5.0

Tracy was great, she listened to me, asked great questions to evaluate what was going on and came up with a care plan that is working for me.Appreciated her empathy and understanding of getting my injury taken care of so I can get back to physical activity.

Aug 19, 2023

5.0

She was not rushed, wast thorough and respectful.

Aug 18, 2023

5.0

Tracy Pointon is the most understanding and kind provider that I have ever had. I would not be a patient there if it wasn't for her. She is an excellent physician assistant and you cannot pay her enough for the care see gives me. [...]

Aug 17, 2023

5.0

I find Tracy very easy to talk to.

Aug 16, 2023

5.0

I really like how I can get all my information in MyChart very easily and promptly.

Aug 16, 2023

5.0

Very nice and thorough

Aug 12, 2023

5.0

Tracy is the best PA I've ever had and at 69 I've had a lot.

Aug 12, 2023

5.0

Tracy Pointon did not rush. Was very thorough! Asked me questions and addressed my concerns. Made me very comfortable.

Aug 12, 2023

5.0

Helped me get my A1C level down.

Aug 11, 2023

5.0

Ms. Pointon was very polite and attentive to my problem that occurred. I did something to my knee the day before and I called the office and they got me right in. Also I take blood pressure medicine (just started 3 months ago). She seen my blood pressure was high and up the dosage. This office got me right into URMC orthopedic Urgent Care right away. Thanks for everything.

Aug 09, 2023

5.0

[...]. All good.

Aug 04, 2023

5.0

Tracy always talks through everything and asks if I have any concerns

Jul 27, 2023

5.0

Providers in this office are always attentive knowledgeable and thorough

Jul 26, 2023

4.6

[...] the PA does a very good job [...]

Jul 22, 2023

5.0

Any questions or concerns I have had, Tracy has respected my opinions, and advised me as she saw fit, whereas we have a mutual understanding.

Jul 20, 2023

5.0

I always receive great care here. Tracy is an excellent PA.

Jul 20, 2023

5.0

[...] Everything was perfect.

Jul 20, 2023

5.0

This past experience was positive. In the past I have waited a long time to see a provider and it has not always been positive.

Jul 19, 2023

5.0

Tracy Pointon & the nurse who saw me initially. They were both warm & friendly.

Jul 19, 2023

5.0

Tracy was very friendly & informative.

Jul 19, 2023

5.0

Tracy spent the time needed for all questions I asked and I did not feel rushed at all. I feel very comfortable with Tracy.

Jul 19, 2023

5.0

Tracy Pointon PA was very professional and answers any question and made me feel like I was not being rushed.

Jul 19, 2023

5.0

[...] Things have improved greatly over the past few years.

Jul 18, 2023

5.0

Since well before UR Medicine incorporated Dr. Herbowy's office, I have been seeing Tracy simply because she has been the full suite of capacities; she listens extremely well, is knowledgeable, compassionate, and caring, but is also very efficient in her work and she pays attention [...]

Jul 18, 2023

5.0

Tracy Pointon is caring and listens to understand my health concerns

Jul 17, 2023

4.2

Very Good

Jul 05, 2023

5.0

Very professional

Jul 03, 2023

5.0

I actually look forward to my visit!

Jun 28, 2023

5.0

Tracy is a vey good listener and addresses all of my questions and concerns.

Jun 28, 2023

5.0

Tracy. She's so smart and kind and caring. I love having her at this practice

Jun 24, 2023

5.0

[...] I was originally told a week out to be seen for shingles. I have to push my way in and get an earlier appointment thankfully Tracy saw the note and made it happen the next day.

Jun 24, 2023

5.0

Always attentive.

Jun 20, 2023

5.0

Tracy was very good.. She talked to me about my health and she took her time and did not rush me to get me out of the office.

Jun 16, 2023

5.0

My experiences have been excellent with my care provider.

Jun 14, 2023

5.0

Tracy Pointon is very personable and seeing her is always positive.

Jun 13, 2023

5.0

Tracy was very thorough, and compassionate.

Jun 10, 2023

5.0

Tracy us the absolute best and always provides great healthcare to me.

Jun 08, 2023

5.0

All went very smooth.

Jun 08, 2023

5.0

Reception for making the appointment with Cassy H. To Tracy for a medical evaluation for knee replacement at highland hospital possible.

Jun 08, 2023

5.0

Tracy is easy to talk to and always listens ans never rushes threw that appointment. She is amazing

Jun 08, 2023

5.0

Dr. Tracy explained everything very well with the medication she chose for me, and I will definitely keep coming back to this office to see her.

Jun 08, 2023

5.0

She was very kind and considerate, which I appreciated as we were in a bad accident out of state. So the kindness was most appreciated!

Jun 07, 2023

5.0

Happy with the care!

Jun 07, 2023

5.0

Tracy is awesome! Would like to see her each time if possible! Went into detail about things very well. Made me feel very comfortable in a very uncomfortable situation.

Jun 03, 2023

5.0

Tracey Pointon She's very good at her job! Never saw her before last two times. Would love to continue seeing her in future.

Jun 03, 2023

5.0

My provider was pleasant, professional and showed interest and concern about my health condition. I greatly appreciate how I was treated.

May 13, 2023

5.0

Tracy is always totally professional and thorough. She asks good questions about my health and includes me in decisions regarding my health and well-being.

May 12, 2023

5.0

[...] No complaints whatsoever.

May 12, 2023

5.0

I highly recommend this practice!

May 12, 2023

5.0

First encounter with a PA in this practice was a good experience. You only have one chance to make an initial good impression which Tracy Pointon did.

May 11, 2023

5.0

Keep up the good work.

May 11, 2023

5.0

Tracy is fantastic. She always show genuine interest with my questions and/ir concerns.

May 04, 2023

5.0

[...]. Everything is fantastic.

May 04, 2023

5.0

Tracy is excellent!

May 04, 2023

5.0

I'm thankful she listened and acted quickly. I ended up needing my Appendix out.

Apr 27, 2023

5.0

[...]. Tracy was great, as always.

Apr 27, 2023

5.0

All was satisfctory Very good service and attention given to patients

Apr 26, 2023

5.0

Tracy Pointon is helpful and makes you feel like she does care about you

Apr 26, 2023

3.8

Stay on top of patients' health issues more. Ie, test results discussions, tests needed such as dexa scan, colonoscopy..

Apr 17, 2023

5.0

I like Tracy very much. She is very easy to talk to and relate to.

Apr 11, 2023

5.0

She is one of the Best health care providers I have had...

Apr 08, 2023

5.0

She pays attention to my questions and responds quickly with useful information online.

Mar 30, 2023

5.0

In my last visit I met and treated by the office PA. Very easy to understand. Good listener and seemed to be very capable in her profession,

Mar 27, 2023

5.0

I am very satisfied

Mar 27, 2023

5.0

Very happy with the Doctor and entire staff.

Mar 27, 2023

5.0

The doctors and staff In this practice have all been wonderful and caring for years in my family.

Mar 24, 2023

5.0

My Provider Tracy Pointon was very helpful in explaining the importance of my taking my blood pressure medicine

Mar 20, 2023

5.0

I am pleased with the medical advice I received

Mar 20, 2023

5.0

Everything was good

Mar 18, 2023

5.0

Good office...caring and helpful

Mar 18, 2023

5.0

Tracy Pointon has ALWAYS been kind and respectful who is always concerned with MY health.

Mar 11, 2023

5.0

Tracy Pointon is a wonderful PA. She takes the time to listen to all of your questions and concerns and then thoroughly explains your options and both the pros and cons of each. She takes into consideration all of your concerns and helps you to pick the path that best suits your needs and your health.

Mar 04, 2023

5.0

Pa was great.

Feb 22, 2023

5.0

Tracey is the best! Give her a raise!

Feb 17, 2023

5.0

Great service

Feb 17, 2023

5.0

I would recommend PA Tracy Pointon to anyone.

Feb 14, 2023

5.0

Tracy Pointon is the PA I usually see. She has always been very professional & friendly.

Feb 14, 2023

5.0

Tracy Pointon and Dr Herbowy are the two I request most. I've received care from all 3 of them. I am very happy with the care received.

Jan 28, 2023

5.0

Tracy is so kind, understanding and very helpful with my concerns.

Jan 20, 2023

5.0

Love this whole office!

Dec 30, 2022

5.0

Tracy is wonderful

Dec 16, 2022

5.0

Routine care for my physical was outstanding. All questions asked were responded immediately.

Dec 15, 2022

5.0

Tracy Pointon, PA is very professional and explains any questions I have.

Dec 01, 2022

5.0

[...] all was good.

Oct 22, 2022

5.0

Casey and Tracey are wonderful and take the time to listen.

Oct 21, 2022

5.0

[...], everything was great.

Oct 18, 2022

5.0

Tracy has always been thorough and professional.

Oct 18, 2022

5.0

Tracy Pointon is top notch. Love her as a provider. She is kind, caring, and knowledgeable. She is a great communicator. Always listens to my concerns and makes me feel cared for.

Oct 08, 2022

5.0

Everyone in the office is kind, knowledgeable and helpful. I can't think of any way anyone in the office could improve my experiences when I visit the office.

Oct 08, 2022

5.0

[...]. Was a very positive experience! Everyone in the office was kind, friendly, and professional.

Oct 08, 2022

5.0

I appreciate the time Tracy Pointon takes for me. She never seems to be in a hurry to get me out of there and on to the next. She takes enough time to care for my health. Makes me feel she is genuinely intevated in my well being.

Sep 15, 2022

Tracy is very attentive to my needs

Sep 14, 2022

5.0

Tracy Pointon is exceptional

Aug 17, 2022

5.0

I have always been pleased with this office and its responsiveness to my needs. It's unfortunate they closed the lab onsite - it was very convenient.

Jul 27, 2022

5.0

[...] I always receive excellent service and I thank Tracy and the entire staff.

Jul 21, 2022

5.0

Everyone was very professional And thorough

Jul 21, 2022

5.0

Tracy, my PA. She is amazing, caring and I am very happy with the care and attention she gives me every time.

Jul 21, 2022

5.0

Tracy is an absolute pleasure to talk to, she's caring, understanding, and always willing to investigate any health issues.

Jul 18, 2022

5.0

Everything is great.

Jul 16, 2022

5.0

Tracy Is excellent.

Jul 15, 2022

5.0

Tracy Pointon is caring, professional, and makes me feel comfortable.

Jun 16, 2022

5.0

I was impressed with Tracy N.P. She was very good.

Jun 13, 2022

5.0

I think Tracy is doing an awesome job.

Jun 12, 2022

5.0

Tracy...She takes the time to listen to my concerns and I don't feel rushed.

Jun 12, 2022

5.0

[...] all my expectations were met in my last visit.

Jun 10, 2022

5.0

PA Tracy Pointon for her always pleasant nature and professional etiquette.

Jun 10, 2022

5.0

Tracy was wonderful to deal with. She has a lot of care and compassion.

Jun 09, 2022

5.0

I feel my experience is excellent as is. Thank you.

May 11, 2022

5.0

Tracy Pointon is the greatest medical care provider anyone could hope for. She is excellent and very valuable to me and my health and wellness.

May 11, 2022

5.0

The entire staff of receprionists, the doctor and team of nurses have been wonderful for many years. They are a gift to all of us who are patients of U of R Westridge. God bless them.

May 11, 2022

5.0

Tracy Pointon has taken extreemly good care of me and staying on top of anything thats going on with me since my discharge from the hospital. She is an awesome PA!

Apr 29, 2022

5.0

I couldnt ask for a better experience. When I am sick Casey OR Tracy always hear what is wrong and take care of me to get me better.

Apr 29, 2022

She's both extremely well-versed and caring in her approach, the perfect median between a doctor and a nurse; she's what a PA should be.

Apr 11, 2022

Tracy was very helpful and cordial

Mar 29, 2022

5.0

It was a good experience.

Feb 22, 2022

5.0

I always have a good experience.

Feb 11, 2022

5.0

Everything was fine.

Feb 10, 2022

5.0

Tracy Pointon, PA was great. She was listening to me, very caring, empathetic and understanding. We discussed a treatment plan and game to an agreement. She was very open to what I was saying. A few days after I called the office to speak with her about the meds I started taking. A telephone conference was scheduled for that morning. Tracy again listened to what I was thinking and we came up with a new plan which is working out well. I felt she really made a difference in my comfort level at the first visit.

Feb 10, 2022