At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.5

During this visit, did this provider show respect for what you had to say?

4.7

During this visit did this provider give you easy to understand information about these health questions or concerns?

4.7

During this visit, did this provider listen carefully to you?

4.7

During this visit, did this provider explain things in a way that was easy to understand?

4.7

Patient Comments

Very professional

Sep 20, 2024

Dr was very helpful

Aug 13, 2024

The doctor was outstanding.

Jul 28, 2024

Will not see this provider again. EXTREMELY upset over my son's visit. [...] The total visit maybe lasted five minutes. [...]

Jul 28, 2024

1.0

[...] my questions seemed to create annoyance for him, received no explanations for my condition, my care was not discussed so therefore I was not included in any decisions, there was no discussion for proposed risks. [...]

Jul 05, 2024

3.0

The provider seems technically competent, but rushed, and somewhat dismissive. Does not display the characteristics of a DO in that there does not seem to be much interest in the bigger picture "wholistic" view of my health and wellness but instead seems narrowly focused on the body part in question.

Jul 03, 2024

5.0

Dr. LaPlant excellent doctor and I feel very good about him I know he will solve my medical problem

Jun 18, 2024

5.0

Good

May 27, 2024

1.4

[...] Shows no care for the patient

May 24, 2024

5.0

Good

May 10, 2024

5.0

Dr was very knowledgeable with my past history. He evaluated my concerns and together we came up with a plan to resolve my pain. I was very happy with his knowledge of my past history and his concern for my future health

May 10, 2024

5.0

Was a great listener and explained options thoroughly. Included me in the treatment options.

May 05, 2024

5.0

He did put an order in for MRI Stat and told me he would fit me in his schedule as soon as I was finished with the meds prescribed

Apr 28, 2024

5.0

Very good

Mar 31, 2024

3.8

Very good experience

Mar 18, 2024

5.0

My provider was very helpful in assuring me of the process to recovery. He was also very helpful in navigating me through setting up needed tests, and easing my anxiety about getting the test.

Mar 13, 2024

3.0

Provider seemed very rushed and acted like my problem was no big deal

Mar 09, 2024

5.0

The provider was extremely helpful and professional.

Feb 18, 2024

5.0

I left with the treatment plan I needed and a clear understanding of the decision tree that will be used to determine the next steps on my road to recovery without further injury.

Feb 17, 2024

5.0

Dr. Ben LaPlante is the best.

Feb 04, 2024

5.0

Dr.LaPlante was very good, Addressed my issue and explained everything very well. Spent alot of time with me. Very pleased.

Feb 03, 2024

5.0

Outstanding Doctor, clear and precise communication, strong concern for my well-being, all very positive and helpful.

Dec 14, 2023

4.6

The actual appointment was very short, but I suppose it didn't take long to figure out what was going on with me!

Nov 29, 2023

5.0

[...] Dr. Laplante was wonderful. He has a very good bedside manner, is sympathetic, listened to what I had to say and explained things to the best of his ability. He is not arrogant, like some others in his profession. I would recommend him and look forward to my next visit with him.

Nov 19, 2023

5.0

Dr LaPlante is my hero. He fit me in on my first visit and his staff worked hard to help me get appiontments to help me with the pain of my condition. Dr LaPlante knew immediatly what needed to be done and took care of it with 2 procedures, both of which continue to relive me of my pain. I am forever grateful. Dr LaPlante was always supportive and caring.

Oct 05, 2023

4.2

Seemed rushed [...]

Sep 20, 2023

4.2

All very good

Sep 16, 2023

2.0

Doctor was frustrated with treatments I've had that haven't worked, but he did ask me where the pain was and said we could try this area. He suggested pain medication, but I have a great deal of problems with medicine side effects. I need a doctor that is " a fighter" and will keep options open.

Aug 14, 2023

1.8

[...] The provider was lackluster with compassion and steps [...]

Aug 13, 2023

4.2

Very good

Aug 11, 2023

5.0

Very helpful and clear about his thoughts on my condition, referred me for necessary testing.

Jun 29, 2023

5.0

Very compassionate depth of knowledge

Jun 24, 2023

1.8

This provider seemed uninterested In "discussing" my problem. His scope of care was narrow and he told me what he could do for me and nothing else (no options). I was able to get a few answers to my questions but he made me feel I was taking up his valuable time.

Jun 14, 2023

2.2

After the appointment, I could not recall any pertinent information the provider provided. He hadn't looked at the many x-rays I provided his office.

May 03, 2023

5.0

Very informative & satisfying visit.

May 02, 2023

5.0

Exelente

Mar 27, 2023

3.0

Overall good job. I would have liked more information about next steps and possible treatment options based on his experience. He basically ordered an MRI (which I couldn't get for 2 weeks) and said "we'll see after that". I recognize that the MRI is needed before next steps are determined, but based on my situation and his knowledge I thought he could have been more specific on the likelihood of specific next steps. He also did not make any arrangements to check-in after prescribing two RX's to see if they were helping, or let me know if there was anything else I could do in the interim. I asked for the post exam summary to be printed out and it showed various exercises I could do but he didn't mention them during the visit so I wasn't sure if they applied to me. Now I'm just waiting in pain for the MRI, then have to wait another week for my follow up appointment.

Feb 08, 2023