At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.7

Likelihood of recommending this care provider to others

4.7

Explanations the care provider gave you about your problem or condition

4.7

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Good experience here at HFM

Sep 12, 2025

5.0

Love him! He always makes my son feel at ease when we come in because he's always nervous and usually for nothing lol

Aug 31, 2025

5.0

Love Jo a lot

Aug 28, 2025

5.0

I was SOOOO impressed by my first experience with Dr. Lyman! I felt that he listened compassionately to my concerns and offered thoughtful suggestions within my personal realm of comfort (ie, alternatives to taking migraine medications). His knowledge of the female hormonal cycle was also evident in his care, which I have found to be unfortunately rare amongst medical professionals. I already recommended him to my family, as I have not had a PCP in years who seemed as aligned with or open to hearing about my personal, somewhat alternative preferences for health and wellness. Many doctors seem to eye roll at my own approach to health, and I felt not of that from him. Thank you!!

Aug 24, 2025

5.0

Excellent treatment. Treated with respect honesty.

Aug 11, 2025

4.0

My NP Lyman did an excellent job [...]

Jun 27, 2025

5.0

My NP was Joesph Lyman. He listened and very carefully explained my options. He was wonderful! I appreciate his attention to detail!

Jun 13, 2025

5.0

Joe was very thorough

Jun 06, 2025

5.0

Mr. Lyman, NP is very thorough, listens well is knowledgeable, professional, and has much expertise in ability to answer question or find the answers.

May 11, 2025

5.0

It was the first time I had Joseph Lyman. He was very knowledgeable and took time to address the issues I brought up.

May 10, 2025

5.0

5 Star N.P. Joe Lyman. He Treats Me With The Same Care and Concern As My PCP Dr. Song

May 03, 2025

5.0

Both [...] and I have seen several Dr's at this practice and we've always been treated ver6 well

Apr 06, 2025

5.0

I appreciate that my provider listen to me and validated my concerns! It made a huge difference in my experience. I felt safe and secure that I was receiving the best treatment.

Apr 02, 2025

5.0

NP Lyman always makes me feel heard and that he has my health in his best interest. I'm super lucky to have him as a doctor.

Jan 07, 2025

5.0

My NPA, Joe Lyman, was Great! He listened to my 2 issues, gave me Good Information and things to do to alleviate my problem on the 1st issue and on the 2nd issue he was not as familiar so he was reaching out to his coworker in Neurology.

Nov 09, 2024

5.0

Joseph Lyman NP and Lauren Rank DO were excellent in listening to my symptoms, ordering additional tests, and trying to diagnose my condition.

Oct 28, 2024

5.0

The NP I saw was great. Listened to all of my concerns and explained things very well.

Sep 19, 2024

5.0

Joseph Lyman (sp?) Is awesome

Aug 16, 2024

5.0

The dr was excellent. Very nice, knowledgeable and caring.

Aug 09, 2024

5.0

Joseph Lyman was fantastic!

Aug 06, 2024

5.0

The doctors I see is the best

Jun 20, 2024

5.0

The provider Mr Lyman went over and above the allotted time by 20 minutes I think.He explained my medical issues he explained solutions suggestions he was polite respective He answered every question I had and I am very grateful. I will not take a provider's time up that much again but I have had a serious illness. Much appreciated much respected

May 07, 2024

4.6

The care provider was better than my regular doctor.

May 01, 2024

5.0

Everything was good

Mar 29, 2024

5.0

Provider listened to my concerns work with me on solutions. Knowledgeable respectful patient professional

Dec 15, 2023

5.0

My first visit with my provider, was a very good experience. He listened and heard what I was saying. He provided the care that I needed along with a follow appointment to check in and see how things are going.

Dec 13, 2023