At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

A nurse practitioner was very informative. Answered all my questions even when I had additional questions at the end of my visit.

Aug 27, 2025

5.0

Both the doctor and the PA are amazing!

Jul 27, 2025

5.0

Swear by Strong Health

Apr 04, 2025

5.0

Both the nurse and doctor are very good. I am glad to be under their care

Jan 15, 2025

5.0

I was very comfortable

Nov 27, 2024

5.0

Katlyn was excellent, she listened carefully to my health issues along with my efforts to care for my wife

Nov 12, 2024

5.0

Always open & accessible

Nov 07, 2024

5.0

The best

Aug 23, 2024

5.0

Very thorough and friendly.

Aug 23, 2024

5.0

Very good

Mar 14, 2024

5.0

Again, I am very happy with this office, everyone is always very friendly, respectful, knowledgeable and professional.

Mar 11, 2024

5.0

This is the first time that I met this provider-she was excellent.

Feb 28, 2024

5.0

She listened and adjusted her judgment based on what I had to say.

Jul 25, 2023

5.0

Great care.

Jul 07, 2023

5.0

Katlyn Banker is an outstanding NP! Thank you for spending so much time with me.

Jun 16, 2023

5.0

Good. Very thorough.

Apr 06, 2023