At University of Rochester Medicine, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URochester Medicine partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Care provider was very professional. Very sweet, smart, and kind.

Aug 23, 2026

5.0

There's a reason I always return to this hospital even though I live a distance away and have other options

Jun 23, 2026

5.0

Heather was very kind, concerned and informative.

May 14, 2026

5.0

I've had the pleasure of meeting almost the entire time, and all of the providers have been excellent.

Apr 19, 2026

4.8

I would recommend Dr Lanphere [...].

Mar 16, 2026

5.0

Good

Mar 08, 2026

5.0

Dr Lanphere listened and explained procedures thoroughly.

Feb 12, 2026

5.0

I have been going to Dr. Heather Lanphere since I moved up here 12 yrs ago. She is fantastic. Always very helpful.

Dec 19, 2023

5.0

I always have a good experience with Heather. She's the best. I drive 2 hours just to see her. I won't see another OB. She's so kind and explains anything I need to understand. I definitely trust her with my health.

Oct 09, 2023