At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.7

Likelihood of recommending this care provider to others

4.7

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.8

Patient Comments

4.6

Was talked through each step, I knew what to expect

Aug 31, 2025

5.0

This was my first interaction with this provider and she was excellent- she listened, she took time to review my medical records and ask clarifying questions. She also offered me insight into the potential causes for my medical incident and made plans for follow-up that showed me she was not simply going through the motions. I felt much more confident about how my treatment would help over the long run as a result of her interactions with me.

Aug 19, 2025

5.0

I'm hoping ms Holly takes on my wife also She is so thoughtful and kind. I always feel better after appointment with her.

Aug 17, 2025

5.0

The provider listened and knowledgeable of my concerns .

Aug 16, 2025

5.0

My care providers (in this case Holly, but honestly it was the same with NP Bethany Miller, Dr. Shellard, and Dr. Quade too) have always been super kind, understanding, and patient with me; I don't feel rushed, I feel seen and heard. They always make sure I understand as best as I can before we lock in a treatment plan, and I've never felt forced into anything either. I would 1000000% recommend this clinic (and have been, I've been trying to get my girlfriend to transfer for 2 years now) to anybody who'd ask, hands down.

Jul 21, 2025

4.6

Good

May 13, 2025

5.0

Holly Yeneralo is the best, I would recommend her to anyone.

May 03, 2025

5.0

Care provider discussed my last visit problems, and what methods or medications that were tried to alleviate the problem,and whether or not it worked shows much concern for my health and safety.

Apr 20, 2025

5.0

The provider was very nice she listened thoroughly to our concerns and came up with a plan

Feb 14, 2025

5.0

Answered all my questions and explained everything in detail. Very kind.

Feb 01, 2025

5.0

Holly is top notch and I would refer anyone to her.

Jan 27, 2025

5.0

Mrs. Yeneralo, always take the time to explain my health condition, and includes my decisions when discussing treatment options. It is a blessing to have such great healthcare.

Jan 22, 2025

5.0

NP Holly Yeneralo is awesome!

Dec 26, 2024

5.0

Experience was very good

Nov 14, 2024

5.0

Holly Yeneralo is excellent!

Oct 27, 2024

5.0

Holly is not normally my provider. However, when I do see her. She always has ideas, others have not thought of. She has great insight.

Oct 16, 2024

1.0

This nurse practitioner I saw was horrible to me and my concerns

Sep 28, 2024

5.0

Very profound

Aug 03, 2024

5.0

Holly is a great NP!

Jul 28, 2024

5.0

I enjoy the time spent with discussing the medications I take, how the medication works for me and how they may not be working and how there are other options in medications that are available to try. Awesome!

Jun 26, 2024

5.0

Holly is WONDERFUL. She ALWAYS LISTENS.

May 09, 2024

5.0

I respect my primary care provider decisions to make referrals for my medical complaints instead of guessing or making personal decisions about my ailments.

Mar 26, 2024

5.0

Quick and easy appointment to get a birth control prescription.

Dec 29, 2023

2.6

The provider didn't do more than glance at the problem that brought me in. [...] although I have decent confidence in the diagnosis, it felt like they kind of blew me off and needed to get to the next patient quickly. I had to probe a lot to get needed information about treatment and non-invasive treatment options. It felt dismissive, which makes me less confident to ask questions about my health for further visits.

Nov 11, 2023

5.0

In addition to helping me with my asthma concerns, she was open to talking about a recent rotator cuff injury, and she made a referral for me to physical therapy. Being able to do this in the same appointment was really helpful and appreciated.

Oct 28, 2023

5.0

Holly Y is lovely, brilliant, and funny

Sep 17, 2023