At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

4.4

I think they show plenty of concern, I don't expect them to be over concerned.

Jan 27, 2026

4.6

Good experience ? very cooperative. Listened and talked things through. looks up answers.

Jan 26, 2026

5.0

Punctual, polite, and engaged.

Jan 23, 2026

4.6

Rob shared information. Made suggestions to check with my primary care doctor on questions I had that he was unable to answer.

Jan 22, 2026

5.0

Like him. Explained what to do. One less med. to take. Down to 20 now.

Jan 21, 2026

3.0

Good

Jan 15, 2026

5.0

Easy to understand and very professional

Jan 11, 2026

5.0

I would be more than happy to recommend them.

Jan 08, 2026

5.0

Robert is very thorough and allows time for questions about treatments and options.

Dec 11, 2025

5.0

Answered questions, very professional

Nov 29, 2025

5.0

I had a million questions and Mr Craft was very attentive and open to helping me understand my health issues. He was the first person that really helped me understand what lead up to my emergency and the road forward for ferment. I appreciate his honest and open explanations.

Nov 16, 2025

5.0

Great.

Oct 26, 2025

5.0

Great chat and all questions were addressed

Oct 17, 2025

4.0

After I made the comment that he should be a nurse that listened and heard what his patient was saying he was fantastic. The patient is more than a data or statistic. We are all different.

Oct 10, 2025

5.0

It was all good

Oct 08, 2025

5.0

Robert Craft at Pulmonary Clinic was so thorough and pleasant to talk with!

Aug 31, 2025

5.0

He was very thorough.

Jul 27, 2025

5.0

The pulmonary practice, and Robert Craft in particular have been very helpful to me from my first visit years ago.

Jun 12, 2025

5.0

I left feeling positive about my health. It was remarkable.

Jun 08, 2025

5.0

Everything was very professional

Jun 05, 2025

5.0

My PA was Robert Craft he does an excellent job in explaining how my disease is progressing and where

May 30, 2025

5.0

I love Rob Craft, NP. I trust him with my life.

May 24, 2025

5.0

They are always excellent

Apr 25, 2025