At University of Rochester Medicine, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URochester Medicine partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Excellent care

Jun 21, 2026

5.0

Robert Craft os wonderful. He's explains things thoroughly, answers all my questions, has gone above and beyond for me and dealing with my insurance for new medication. Rob is the best.

Jun 21, 2026

5.0

Absolutely will recommend to family and friends

Jun 18, 2026

5.0

Excellent

Jun 15, 2026

5.0

Everyone very friendly and courteous, asked if I needed water while waiting for np

Jun 05, 2026

5.0

Excellent visit

Jun 04, 2026

5.0

Robert was excellent. He really listened to me and offered some strategies to deal with my asthma symptoms.

May 30, 2026

5.0

I have already recommended to a very good friend

May 19, 2026

5.0

I was very happy with my visit

Mar 28, 2026

5.0

Always listens to my concerns. If I use the portal, I always receive a response within a reasonable time frame

Mar 28, 2026

5.0

Every thing went well.

Mar 13, 2026

5.0

Very interactive and interested in my condition

Mar 12, 2026

5.0

Always the best

Mar 05, 2026

5.0

I felt like Robert Craft gave real attention to my issues. I felt like we are on the right track.

Feb 25, 2026

5.0

Again, very thorough about my medical history, medications I'm currently using, and informative about a better medication for me. Fully explained how this medication would work for me in a better way than my current medication. He was genuinely interested in my case and was most helpful with any questions I asked.

Feb 18, 2026

5.0

Good

Feb 13, 2026

5.0

Good

Feb 02, 2026

4.4

I think they show plenty of concern, I don't expect them to be over concerned.

Jan 27, 2026

4.6

Good experience ? very cooperative. Listened and talked things through. looks up answers.

Jan 26, 2026

5.0

Punctual, polite, and engaged.

Jan 23, 2026

4.6

Rob shared information. Made suggestions to check with my primary care doctor on questions I had that he was unable to answer.

Jan 22, 2026

5.0

Like him. Explained what to do. One less med. to take. Down to 20 now.

Jan 21, 2026

3.0

Good

Jan 15, 2026

5.0

Easy to understand and very professional

Jan 11, 2026

5.0

I would be more than happy to recommend them.

Jan 08, 2026

5.0

Robert is very thorough and allows time for questions about treatments and options.

Dec 11, 2025

5.0

Answered questions, very professional

Nov 29, 2025

5.0

I had a million questions and Mr Craft was very attentive and open to helping me understand my health issues. He was the first person that really helped me understand what lead up to my emergency and the road forward for ferment. I appreciate his honest and open explanations.

Nov 16, 2025

5.0

Great.

Oct 26, 2025

5.0

Great chat and all questions were addressed

Oct 17, 2025

4.0

After I made the comment that he should be a nurse that listened and heard what his patient was saying he was fantastic. The patient is more than a data or statistic. We are all different.

Oct 10, 2025

5.0

It was all good

Oct 08, 2025

5.0

Robert Craft at Pulmonary Clinic was so thorough and pleasant to talk with!

Aug 31, 2025

5.0

He was very thorough.

Jul 27, 2025

5.0

The pulmonary practice, and Robert Craft in particular have been very helpful to me from my first visit years ago.

Jun 12, 2025

5.0

I left feeling positive about my health. It was remarkable.

Jun 08, 2025

5.0

Everything was very professional

Jun 05, 2025

5.0

My PA was Robert Craft he does an excellent job in explaining how my disease is progressing and where

May 30, 2025

5.0

I love Rob Craft, NP. I trust him with my life.

May 24, 2025

5.0

They are always excellent

Apr 25, 2025