At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

Thorough

Feb 12, 2025

5.0

Heidi is the best

Feb 09, 2025

5.0

Heidi Robinson is an excellent practioner and I recommend her to everyone, followed her from her last job to this one.

Feb 07, 2025

5.0

Heidi was very concerned and very helpful with my concerns.

Jan 31, 2025

5.0

Dr. Robinson was amazing! It was the first time that I actually felt heard by a PCP. She listened to my concerns, offered feedback, listed my options, and talked me through each one so I could make an informed decision. Amazing experience!

Jan 29, 2025

5.0

Heidi Robinson is wonderful and I'd highly recommend her! [...]

Jan 19, 2025

5.0

Heidi & her nurse, Lacy are the reason I go to Notes Primary Care!

Jan 07, 2025

5.0

I am very thankful to have Dr. Robinson as my doctor. She treats me with respect and is very easy to have an engaging conversation with.

Jan 06, 2025

5.0

I've been a patient of Heidi's for yrs, she's very thorough, understanding of my concerns, practical suggestions, no nonsense, and easy to talk to.

Jan 04, 2025

5.0

Ms. Robinson was friendly and made me feel at home. We chatted and she explained everything in a relaxed and friendly manner.

Dec 06, 2024

2.0

My provider would rather not answer my questions directly, and would rather put in the comment area of my chart [...] Very disappointed

Nov 11, 2024

5.0

I followed Heidi Robinson from [...] because I like her as my care giver...she's very thorough with my care

Sep 14, 2024

2.0

{...} The PA Heidi Robinson was very rude [...]. Have never had a dr or medical person talk to me that way. I felt very disrespected and degraded by what she said. That was very unprofessional by her.

Sep 11, 2024

5.0

Dr. Robinson did a wonderful job working with me on my medical review and care. Top Notch!

Aug 29, 2024

5.0

Heidi is a new addition to this practice, and she did a great job. Her explanations were helpful and informative. Very different and positive experience.

Dec 18, 2023